Hi Chemys, I don't have so experience with Remedy. How can I enable the trace to figure out all filters running ? Is there a wad to loogin it?
Cheers, Mauro 2010/7/15 chernys <ben.cher...@softwaretoolhouse.com> > ** > > What you need to do in the API program you are using is the same as the > user tool does. Turn on logging in the user tool and do the assignment > change. Then you will see the hidden fields that are being set by the > workflow. Set those fields and your problem will go away. > > > > Cheers > > You are missing some ID fields like Assigned Group ID and depending on > what you are really doing, a bunch more. > > > > You could also trace the set of filters to determine when the error is > thrown. > > > > Ben Chernys > > Senior Software Architect > Software Tool House Inc. > > Canada / Deutschland / Germany > Mobile: +49 171 380 2329 GMT + 1 + [ DST ] > Email: Ben.Chernys _AT_ > softwaretoolhouse.com<ben.cher...@softwaretoolhouse.com> > Web: www.softwaretoolhouse.com > > Check out Software Tool House's free Diary Editor. > > *Meta-Update**,* our premium ARS Data tool, lets you automate > your imports, migrations, *in no time at all*, without programming, > without staging forms, without merge workflow. > http://www.softwaretoolhouse.com/ > > > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Mauro Monteiro > *Sent:* July-15-10 14:47 > *To:* arslist@ARSLIST.ORG > *Subject:* ERROR (1291053) > > > > ** Hi All, > > > I am using Remedy 7.1 and I am using the API to update some Incident > information (form HPD:Help Desk). Initially it was working fine, The issue > started when I tried to update the 'Assignee' information. Every time I try > it, I receive the following error: > > ERROR (1291053): ; The Asssigned Group fields are invalid. Use the menus > for the Support Company, Support Organization, Assigned Group, and Assignee > fields or the type ahead return > function on the Assigned Group or Assignee fields to select this > information. > > So, I defined these information, I mean I defined (They are the same values > used in GUI): > > Support Company: My Company > Support Organization: IT Support Organization > Assigned Group: Internal Support > > However, I kept receiving the same error message. What can I do? I > appreciate any suggestion. > > Cheers, > Mauro > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ -- []'s Mauro _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
