Hi All,
After some investigations I found a filter named
'HPD:INC:ValidateAsgneeShft_053' which is responsible for showing the error
message I sent before. Apparently, I must set the field 'Assigned Group
Shift Name', I did it a very similar error happened - ERROR (1291055). Now,
the issue seems to be related to the field named 'z1D Char01' because the
new error is set on field named 'HPD:INC:ValidateAsgneeShft_055' which has
the following criteria:
*(( 'Assigned Support Company' != 'DB.Assigned Support Company')
OR ( 'Assigned Support Organization' != 'DB.Assigned Support
Organization')
OR ( 'Assigned Group' != 'DB.Assigned Group')
OR ( 'Assigned Group ID' != 'DB.Assigned Group ID')
OR ( 'Assigned Group Shift Name' != 'DB.Assigned Group Shift Name')
OR ( 'Assigned Group Shift ID' != 'DB.Assigned Group Shift ID')
OR ( 'Assignee' != 'DB.Assignee')
OR ( 'Assignee Login ID' != 'DB.Assignee Login ID'))
AND ( 'Assignee' != $NULL$ ) AND ( 'Assigned Group Shift Name' != $NULL$ )
AND ( 'z1D Char01' = $NULL$ )*
I tried to found this field 'z1D Char01' in the form HPD:Help Desk but I
have not found it. Does anyone know where this field is defined? How can I
set a value for it?
Cheers,
Mauro
2010/7/15 Mauro Monteiro <maumontesi...@gmail.com>
> Hi Chemys,
>
> I don't have so experience with Remedy. How can I enable the trace to
> figure out all filters running ? Is there a wad to loogin it?
>
> Cheers,
> Mauro
>
> 2010/7/15 chernys <ben.cher...@softwaretoolhouse.com>
>
> **
>>
>> What you need to do in the API program you are using is the same as the
>> user tool does. Turn on logging in the user tool and do the assignment
>> change. Then you will see the hidden fields that are being set by the
>> workflow. Set those fields and your problem will go away.
>>
>>
>>
>> Cheers
>>
>> You are missing some ID fields like Assigned Group ID and depending on
>> what you are really doing, a bunch more.
>>
>>
>>
>> You could also trace the set of filters to determine when the error is
>> thrown.
>>
>>
>>
>> Ben Chernys
>>
>> Senior Software Architect
>> Software Tool House Inc.
>>
>> Canada / Deutschland / Germany
>> Mobile: +49 171 380 2329 GMT + 1 + [ DST ]
>> Email: Ben.Chernys _AT_
>> softwaretoolhouse.com<ben.cher...@softwaretoolhouse.com>
>> Web: www.softwaretoolhouse.com
>>
>> Check out Software Tool House's free Diary Editor.
>>
>> *Meta-Update**,* our premium ARS Data tool, lets you automate
>> your imports, migrations, *in no time at all*, without programming,
>> without staging forms, without merge workflow.
>> http://www.softwaretoolhouse.com/
>>
>>
>>
>>
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arsl...@arslist.org] *On Behalf Of *Mauro Monteiro
>> *Sent:* July-15-10 14:47
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* ERROR (1291053)
>>
>>
>>
>> ** Hi All,
>>
>>
>> I am using Remedy 7.1 and I am using the API to update some Incident
>> information (form HPD:Help Desk). Initially it was working fine, The issue
>> started when I tried to update the 'Assignee' information. Every time I try
>> it, I receive the following error:
>>
>> ERROR (1291053): ; The Asssigned Group fields are invalid. Use the menus
>> for the Support Company, Support Organization, Assigned Group, and Assignee
>> fields or the type ahead return
>> function on the Assigned Group or Assignee fields to select this
>> information.
>>
>> So, I defined these information, I mean I defined (They are the same
>> values used in GUI):
>>
>> Support Company: My Company
>> Support Organization: IT Support Organization
>> Assigned Group: Internal Support
>>
>> However, I kept receiving the same error message. What can I do? I
>> appreciate any suggestion.
>>
>> Cheers,
>> Mauro
>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
>
>
> --
> []'s
> Mauro
>
--
[]'s
Mauro
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