Does the arplugin.log show any errors when trying to load the web service plugin? The plugin process may be up and running, but it may not have loaded all plugin(s).
Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Tuesday, September 07, 2010 2:49 PM To: arslist@ARSLIST.ORG Subject: unable to use webservices on new installation - WebService.dll: The specified module could not be found. ** Hi all, We are installing 7.0.01 patch 008 on a new box in an attempt to separate our 3 instances of our dev environment that were residing on the same box. This is to allow us to upgrade to 7.5 "peacefully". We did a previous test on another server without any issues at all, but unfortunately, we have to give back that one. We are following the exact same procedure on this new box, but we are getting errors with the WebService and the plugin. According to our server team the new environment is exactly the same as the one used in our smoke tests... Taking their words on this at this point. And we do see the arplugin running in the tasks manager and we do have the WebService.dll installed too. This is the error we keep getting both when we launch the workflow that uses the webservices and in the arerror.log Even with the plug-in-server log activated and set to all, we do not have any logs being created. ***************** arerror.log: Tue Sep 07 12:24:38 2010 390695 : An error has occurred while loading a plug-in. (ARERR 8756) Tue Sep 07 12:24:38 2010 WebService.dll: The specified module could not be found. ****************************** The WebService.dll is there at the same location as all the other dll and with the executable files. It is also in the conf file under: Plugin: WebService.dll If I look at my tasks running on the server, arplugin is there in also showed as being started in the armonitor.log. (as below) ********************************** armonitor: Tue Sep 07 12:24:38 2010 AR Monitor version 7.0.01 Patch 008 200805271830 started. Tue Sep 07 12:24:38 2010 (ARNOTE 0) Tue Sep 07 12:24:38 2010 AR Monitor started. Tue Sep 07 12:24:38 2010 (ARNOTE 0) Tue Sep 07 12:24:38 2010 ARMonitor child process (pid:2516) started. "d:\program files\cac ar system\arserver.exe" Tue Sep 07 12:24:38 2010 (ARNOTE 0) Tue Sep 07 12:24:38 2010 ARMonitor child process (pid:780) started. "d:\program files\cac ar system\arplugin.exe" Tue Sep 07 12:24:38 2010 (ARNOTE 0) Tue Sep 07 12:24:38 2010 ARMonitor child process (pid:2576) started. "d:\program files\cac ar system\arsvcdsp.exe" Tue Sep 07 12:24:38 2010 (ARNOTE 0) Tue Sep 07 12:24:38 2010 Pausing for max 900 seconds or until server up. Tue Sep 07 12:25:20 2010 (ARNOTE 0) Tue Sep 07 12:25:20 2010 Server indicates that it's up. **************************************** Support's answer was to send us a new WebService.dll which did not change anything What am I missing? Win 2003 remote SQL2005 ARS 7.0.01 patch 008 on the way to 7.5 patch 004 JRE 1.5.0_12 Thanks for any clues! Pascale Boyer Remedy Technical Lead & Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
