I'm wondering if anyone out there has a simple way of modifying a login id for a user and any of their tickets they have created, or been assigned. We have users that are given a login id one way if they are a contractor and a different way if they are an employee. The problem is some contractors eventually become employees. We want to be able to modify the employee's current People, User form records and at the same time modify any tickets associated with their old login id and link them with their new login id. I was thinking of creating workflow and a form, for input, but this may need to be a SQL script. I'm just curious if anyone else has done this and is willing to share. We are running on a windows server with ARS 7.5.00 patch 002 with ITSM 7.0.03 patch 009 Thanks, Larry B.
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