For ITSM 7.0.03, you need to apply Patch 9005. *Patch: *# 9005
*Summary:* ITSM Data Management Tool *Details:* Tool that allow the bulk loading and validation of the foundation, process setup and service desk transactional data for ITSM 7. In addition the tool allows for bulk updates to specific data. Thanks Mahesh On Wed, Nov 10, 2010 at 4:32 PM, Larry Barnes <larry.bar...@thecreek.com>wrote: > ** > Under Foundations I don't see the "Data Manage Tool" option; I only see: > > - Advance Options > - Business Time segments > - Charge Back > - Configure Assignment > - Costing > - Notification Engine > - Organizational Structures > - People > - Products/Operational Catalogs > > I've looked for a separate download but nothing so far. > > Larry B. > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Boyd, Rebecca E. > *Sent:* Wednesday, November 10, 2010 12:38 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Modify login id > > ** > > 7.5 provides a tool for this. > > > > Application Administration > Custom Configuration > Foundation > Data > Management Tool > Data Wizard Console. > > > > You can read about it in the “BMC Remedy IT Service Management 7.5.00 Data > Management Administrator’s Guide”. > > > > I seem to recall escalations should be stopped first but consult the guide. > > > > Rebecca > > > > > > > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Larry Barnes > *Sent:* Wednesday, November 10, 2010 3:18 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Modify login id > > > > ** > > I'm wondering if anyone out there has a simple way of modifying a login id > for a user and any of their tickets they have created, or been assigned. We > have users that are given a login id one way if they are a contractor and a > different way if they are an employee. The problem is some contractors > eventually become employees. > > We want to be able to modify the employee's current People, User form > records and at the same time modify any tickets associated with their old > login id and link them with their new login id. > > I was thinking of creating workflow and a form, for input, but this may > need to be a SQL script. I'm just curious if anyone else has done this and > is willing to share. > > We are running on a windows server with ARS 7.5.00 patch 002 with ITSM > 7.0.03 patch 009 > > > > Thanks, > > > > Larry B. > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
