So it is in fact ITSM related..ok..thought it probably was.J
From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca E. Sent: Wednesday, November 10, 2010 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Modify login id ** It's on my Home Page listed as "Application Administration Console" under Administrator Console, the same place you would go to create a new company, etc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, November 10, 2010 3:57 PM To: arslist@ARSLIST.ORG Subject: Re: Modify login id ** Rebecca, Where do you find this 'Application Administration'?....someone mentioned this Data Wizard Console the other day and said it wasn't ITSM related.but I can't find it. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca E. Sent: Wednesday, November 10, 2010 1:38 PM To: arslist@ARSLIST.ORG Subject: Re: Modify login id ** 7.5 provides a tool for this. Application Administration > Custom Configuration > Foundation > Data Management Tool > Data Wizard Console. You can read about it in the "BMC Remedy IT Service Management 7.5.00 Data Management Administrator's Guide". I seem to recall escalations should be stopped first but consult the guide. Rebecca From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Larry Barnes Sent: Wednesday, November 10, 2010 3:18 PM To: arslist@ARSLIST.ORG Subject: Modify login id ** I'm wondering if anyone out there has a simple way of modifying a login id for a user and any of their tickets they have created, or been assigned. We have users that are given a login id one way if they are a contractor and a different way if they are an employee. The problem is some contractors eventually become employees. We want to be able to modify the employee's current People, User form records and at the same time modify any tickets associated with their old login id and link them with their new login id. I was thinking of creating workflow and a form, for input, but this may need to be a SQL script. I'm just curious if anyone else has done this and is willing to share. We are running on a windows server with ARS 7.5.00 patch 002 with ITSM 7.0.03 patch 009 Thanks, Larry B. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
