LJ, I believe that it is a separate install. At least it was with 7.0. It was a download on the BMC patch site
Sent from my iPhone On Nov 10, 2010, at 3:56 PM, LJ LongWing <lj.longw...@gmail.com> wrote: > ** > Rebecca, > > Where do you find this ‘Application Administration’?....someone mentioned > this Data Wizard Console the other day and said it wasn’t ITSM related…but I > can’t find it. > > > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca E. > Sent: Wednesday, November 10, 2010 1:38 PM > To: arslist@ARSLIST.ORG > Subject: Re: Modify login id > > > > ** > > 7.5 provides a tool for this. > > > > Application Administration > Custom Configuration > Foundation > Data > Management Tool > Data Wizard Console. > > > > You can read about it in the “BMC Remedy IT Service Management 7.5.00 Data > Management Administrator’s Guide”. > > > > I seem to recall escalations should be stopped first but consult the guide. > > > > Rebecca > > > > > > > > > > > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Larry Barnes > Sent: Wednesday, November 10, 2010 3:18 PM > To: arslist@ARSLIST.ORG > Subject: Modify login id > > > > ** > > I'm wondering if anyone out there has a simple way of modifying a login id > for a user and any of their tickets they have created, or been assigned. We > have users that are given a login id one way if they are a contractor and a > different way if they are an employee. The problem is some contractors > eventually become employees. > > We want to be able to modify the employee's current People, User form records > and at the same time modify any tickets associated with their old login id > and link them with their new login id. > > I was thinking of creating workflow and a form, for input, but this may need > to be a SQL script. I'm just curious if anyone else has done this and is > willing to share. > > We are running on a windows server with ARS 7.5.00 patch 002 with ITSM 7.0.03 > patch 009 > > > > Thanks, > > > > Larry B. > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
