Hi Christine The data is already saved on the AIF and if you don't want to replicate the data on multiple forms, you could view the Advanced Interface Form using "View Service Request" --> "More Details". If this is too many clicks, I would recommend creating a button and dynamically opening the corresponding AIF. I usually hide the "View Service Request" link if the Request is using AIF.
Hope this helps. Thanks Mahesh On Thu, Nov 11, 2010 at 3:54 PM, Christine <christineperryi...@yahoo.com>wrote: > Thanks for the quick reply. > > I did not use the AIF with backend mapping. I looked at that first. We > needed a form where people could indicate all the items needed by a > new employee. I ended up creating a non-mapped AIF form with checkbox > items for phones, pc's, applications, application responsibilities and > roles, sales organization tabs/fields, tech org tab/fields and lots of > other stuff in embedded pages. > > It was my understanding that I would have had to create all the extra > fields on the fulfillment form as well. Now, I may be wrong on that as > I haven't had any training. I read the manuals, read this board and do > a lot of testing. > > Christine > > On Nov 11, 2:36 pm, "Pierson, Shawn" <shawn.pier...@sug.com> wrote: > > Out of curiosity, did you use the AIF that includes back end mapping? > That is the easiest way to do it because then you just have an Active Link > do a Set Fields action from your fields to the out of the box ones which are > already mapped. > > > > Thanks, > > > > Shawn Pierson > > Remedy Developer | Southern Union > > 5444 Westheimer Rd. Houston, TX 77056 |713.989.7226 > > > > > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] On Behalf Of Christine > > Sent: Thursday, November 11, 2010 2:17 PM > > To: arsl...@arslist.org > > Subject: SRD Service Request field mapping > > > > I have an Advanced Interface form with fields I would like to map to > > the resulting Change. Where do I define the new AIF fields so that > > they are available choices on the SRD -> Fulfillment Mapping Details - > > > Service Request Fields -> Selected Field listing? > > > > Thanks, > > Christine > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > attend wwrug11www.wwrug.comARSList: "Where the Answers Are" > > > > Private and confidential as detailed here: > http://www.sug.com/disclaimers/default.htm#Mail. If you cannot access the > link, please e-mail sender. > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > attend wwrug11www.wwrug.comARSList: "Where the Answers Are"- Hide quoted > text - > > > > - Show quoted text - > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
