Mahesh - Thank you again! You've helped me in the past. In fact, based on your feeback in a previous question I do have the button to open the corresponding AIF. It is just that the help desk didn't want to review every field. So I've summarized the fields/results into one summary field on the AIF. I've decided to just do some additional workflow on the AIF before it becomes an SR or a Change. That way, the OOB process creating the SR and Change will pick up the summarized information.
DUH!!!! I should have thought of that idea first. Live and learn.... Thanks again, Christine On Nov 11, 7:16 pm, Mahesh <mchand...@gmail.com> wrote: > Hi Christine > > The data is already saved on the AIF and if you don't want to replicate the > data on multiple forms, you could view the Advanced Interface Form using > "View Service Request" --> "More Details". If this is too many clicks, I > would recommend creating a button and dynamically opening the corresponding > AIF. I usually hide the "View Service Request" link if the Request is using > AIF. > > Hope this helps. > > Thanks > Mahesh > > On Thu, Nov 11, 2010 at 3:54 PM, Christine > <christineperryi...@yahoo.com>wrote: > > > > > > > Thanks for the quick reply. > > > I did not use the AIF with backend mapping. I looked at that first. We > > needed a form where people could indicate all the items needed by a > > new employee. I ended up creating a non-mapped AIF form with checkbox > > items for phones, pc's, applications, application responsibilities and > > roles, sales organization tabs/fields, tech org tab/fields and lots of > > other stuff in embedded pages. > > > It was my understanding that I would have had to create all the extra > > fields on the fulfillment form as well. Now, I may be wrong on that as > > I haven't had any training. I read the manuals, read this board and do > > a lot of testing. > > > Christine > > > On Nov 11, 2:36 pm, "Pierson, Shawn" <shawn.pier...@sug.com> wrote: > > > Out of curiosity, did you use the AIF that includes back end mapping? > > That is the easiest way to do it because then you just have an Active Link > > do a Set Fields action from your fields to the out of the box ones which are > > already mapped. > > > > Thanks, > > > > Shawn Pierson > > > Remedy Developer | Southern Union > > > 5444 Westheimer Rd. Houston, TX 77056 |713.989.7226 > > > > -----Original Message----- > > > From: Action Request System discussion list(ARSList) [mailto: > > arsl...@arslist.org] On Behalf Of Christine > > > Sent: Thursday, November 11, 2010 2:17 PM > > > To: arsl...@arslist.org > > > Subject: SRD Service Request field mapping > > > > I have an Advanced Interface form with fields I would like to map to > > > the resulting Change. Where do I define the new AIF fields so that > > > they are available choices on the SRD -> Fulfillment Mapping Details - > > > > Service Request Fields -> Selected Field listing? > > > > Thanks, > > > Christine > > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > > attend wwrug11www.wwrug.comARSList:"Where the Answers Are" > > > > Private and confidential as detailed here: > >http://www.sug.com/disclaimers/default.htm#Mail. If you cannot access the > > link, please e-mail sender. > > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > > attend wwrug11www.wwrug.comARSList:"Where the Answers Are"- Hide quoted > > text - > > > > - Show quoted text - > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > attend wwrug11www.wwrug.comARSList: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug11www.wwrug.comARSList: "Where the Answers Are"- Hide quoted text > - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
