Mike - I ended up choosing door number 2. I kept my AIF as it was already in production, changed some background workflow and got this working.
Thanks, Christine On Nov 11, 3:37 pm, Mike Ilmer <mike.il...@tdameritrade.com> wrote: > I may recommend two options: > 1) conditional PDT with multiple AOTs. This would require a quite complex set > of task group templates. > > 2) the advanced interface form with whatever fields and business logic > attached to it. Then when work order get created, run the custom workflow and > generate related tasks based on the checkboxes on your custom form. > > hth > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Christine > Sent: Thursday, November 11, 2010 4:55 PM > To: arsl...@arslist.org > Subject: Re: SRD Service Request field mapping > > Thanks for the quick reply. > > I did not use the AIF with backend mapping. I looked at that first. We needed > a form where people could indicate all the items needed by a new employee. I > ended up creating a non-mapped AIF form with checkbox items for phones, pc's, > applications, application responsibilities and roles, sales organization > tabs/fields, tech org tab/fields and lots of other stuff in embedded pages. > > It was my understanding that I would have had to create all the extra fields > on the fulfillment form as well. Now, I may be wrong on that as I haven't had > any training. I read the manuals, read this board and do a lot of testing. > > Christine > > On Nov 11, 2:36 pm, "Pierson, Shawn" <shawn.pier...@sug.com> wrote: > > Out of curiosity, did you use the AIF that includes back end mapping? That > > is the easiest way to do it because then you just have an Active Link do a > > Set Fields action from your fields to the out of the box ones which are > > already mapped. > > > Thanks, > > > Shawn Pierson > > Remedy Developer | Southern Union > > 5444 Westheimer Rd. Houston, TX 77056 |713.989.7226 > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:arsl...@arslist.org] On Behalf Of Christine > > Sent: Thursday, November 11, 2010 2:17 PM > > To: arsl...@arslist.org > > Subject: SRD Service Request field mapping > > > I have an Advanced Interface form with fields I would like to map to > > the resulting Change. Where do I define the new AIF fields so that > > they are available choices on the SRD -> Fulfillment Mapping Details - > > > Service Request Fields -> Selected Field listing? > > > Thanks, > > Christine > > > ______________________________________________________________________ > > _________ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > attend wwrug11www.wwrug.comARSList:"Where the Answers Are" > > > Private and confidential as detailed > > here:http://www.sug.com/disclaimers/default.htm#Mail. If you cannot access > > the link, please e-mail sender. > > > ______________________________________________________________________ > > _________ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > attend wwrug11www.wwrug.comARSList:"Where the Answers Are"- Hide > > quoted text - > > > - Show quoted text - > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgattend > wwrug11www.wwrug.comARSList: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug11www.wwrug.comARSList: "Where the Answers Are"- Hide quoted text > - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
