Did you... 1.) Do workflow logging to see if the API and/or workflow logging is firing to set the data into the fields? You should probably see a +GLE or +GLEWF happening if it's strictly API stuff happening.
There's also a chance that there's workflow that's setting all fields to NULL after window open. Sounds unlikely but I've seen it happen (as recently as 7.6.03...) 2.) Verify row level permissions on the data 3.) Try this as the admin user as well as the others? That said - I have seen a few mid-tier bugs where data didn't display in this way though. BMC will ask you for the logs if you call them though, so you might as well check it first. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jerry Zhou Sent: Friday, June 10, 2011 8:13 AM To: arslist@ARSLIST.ORG Subject: Table drill down not working for one form on mid-tier Hi All, When I double click on a selected row on this table from web, the form is open in modified mode, but without any data populated. And: 1) it works fine with remedy client 2) other tables and/or forms works fine on web 3) I made a copy of this form without any workflow, created a new table based on this copy form from scratch with a few sample records, it still doesn't work 4) Furthermore, I deleted all the none-core fields, only left the core fields from this copy form, it still doesn't work! Platform: ARS server and mid-tier 7.1 patch 7 Really appreciate any ideas!! Jerry Zhou The Ambit Group - FCC/CGB 4-B505 (202)-418-7426 *** Non-Public: For Internal Use Only *** ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
