Thank you Misi for the reply , >I have Truncated the error logs. I do it every 2 days.
> I have added "com.remedy.arsys.emaildaemon.MailboxPollingUnitIsMinutes=false" > to EmailDaemon.properties file This should convert the polling interval to seconds .. I have kept the polling interval as 15sec .. I am not sure if this is working .. :-( >I will try enabling the logs and check them.. Regards, Adarsh.. On Fri, Sep 30, 2011 at 2:13 PM, Misi Mladoniczky <m...@rrr.se> wrote: > Hi, > > Turn on API/FLTR/ESCL logging on the server, and capture what happens. > > Have you truncated your Error messages? How many records do you have in > there? > > How do you lower your polling interval below 1 minute? I thought that was > the minimum interval. > > Add -Dmail.debug=true to your emailstart.sh file and restart email engine. > Then check your logs. Or do at trace -f on the log file to see what > happens interactively. (I presume you are on unix/linux) > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > >> Hi Listers, >> >> We are facing lot of performance issue with email engine and I have >> tried most of the steps from the below link .. >> >> http://remediesforremedy.com/2011/08/how-to-tune-ar-email-engine-to-get-optimal-permormance/ >> >> But the performance issue still exists .. We have major problem in >> email auto ticketing creation . >> >> the mail file size on the AIX box keeps on increasing .. polling >> interval is 15sec but from observation i do not find the file size >> decreasing every 15 sec.. >> >> for private thread in have min and max as 10 and 12 thread.. >> >> Is there any better way to troubleshoot the issue.. >> >> Our daily incoming message ques is around 2000 per day and outgoing is >> around 9700 per day .. >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" >> > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
