Hi,
You learn something every day, I missed that setting ;-)
The time between the polls should not be a problem for you. The processing
should only be done one at a time anyway.
It seems rather high to use 10-12 threads. I guess you have this number
specified for the mailbox threads as well?
With the load you have, you should be able to clear out inbound/outbound
mails in a single thread. In theory at least. Each message would then have
an average of 7.4 seconds to complete...
Email debugging may point you to things that take time inside or outside
of Remedy.
API/FLTR/SQL will give you information about individual things, such as
filters, that takes time within the AR System.
AD: Please check out our RRR|Log utility that is ideal to find things like
this in big API/FLTR/SQL log file.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
> Thank you Misi for the reply ,
>
>>I have Truncated the error logs. I do it every 2 days.
>
>> I have added
>> "com.remedy.arsys.emaildaemon.MailboxPollingUnitIsMinutes=false" to
>> EmailDaemon.properties file
> This should convert the polling interval to seconds .. I have kept
> the polling interval as 15sec .. I am not sure if this is working ..
> :-(
>
>>I will try enabling the logs and check them..
>
> Regards,
> Adarsh..
>
>
>
>
>
>
> On Fri, Sep 30, 2011 at 2:13 PM, Misi Mladoniczky <m...@rrr.se> wrote:
>> Hi,
>>
>> Turn on API/FLTR/ESCL logging on the server, and capture what happens.
>>
>> Have you truncated your Error messages? How many records do you have in
>> there?
>>
>> How do you lower your polling interval below 1 minute? I thought that
>> was
>> the minimum interval.
>>
>> Add -Dmail.debug=true to your emailstart.sh file and restart email
>> engine.
>> Then check your logs. Or do at trace -f on the log file to see what
>> happens interactively. (I presume you are on unix/linux)
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> logs.
>> Find these products, and many free tools and utilities, at
>> http://rrr.se.
>>
>>> Hi Listers,
>>>
>>> We are facing lot of performance issue with email engine and I have
>>> tried most of the steps from the below link ..
>>>
>>> http://remediesforremedy.com/2011/08/how-to-tune-ar-email-engine-to-get-optimal-permormance/
>>>
>>> But the performance issue still exists .. We have major problem in
>>> email auto ticketing creation .
>>>
>>> the mail file size on the AIX box keeps on increasing .. polling
>>> interval is 15sec but from observation i do not find the file size
>>> decreasing every 15 sec..
>>>
>>> for private thread in have min and max as 10 and 12 thread..
>>>
>>> Is there any better way to troubleshoot the issue..
>>>
>>> Our daily incoming message ques is around 2000 per day and outgoing is
>>> around 9700 per day ..
>>>
>>> _______________________________________________________________________________
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>>>
>>
>> _______________________________________________________________________________
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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>>
>
> _______________________________________________________________________________
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> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>
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