Hi,
And there seems to be a lot of fixes in 7.6.04 SP2 concerning license
reporting/logging/measurement.
The user-log has been mostly dependable, except that in a server group
environment, without a sticky/persistent setting, it gets a little
messy...
Doing your own ARGetListUser()-calls also seems dependable enough, but to
be sure, connect to all servers in the server group and combine the lists.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
> Thanks David. Always appreciated.
>
> Axton
>
> On Fri, Oct 21, 2011 at 12:21 PM, Easter, David
> <david_eas...@bmc.com>wrote:
>
>> **
>>
>> **Ø **- 'AR System Current License Usage' only shows AR license
>> information****
>>
>> **Ø **- 'AR System Historical License Usage' only shows AR license
>> information****
>>
>> ** **
>>
>> 7.6.04 correct this issue, btw. Application licenses can now be
>> seen.****
>>
>> ** **
>>
>> -David J. Easter****
>>
>> Manager of Product Management, Remedy Platform****
>>
>> BMC Software, Inc.****
>>
>> ****
>>
>> The opinions, statements, and/or suggested courses of action expressed
>> in
>> this E-mail do not necessarily reflect those of BMC Software, Inc. My
>> voluntary participation in this forum is not intended to convey a role
>> as a
>> spokesperson, liaison or public relations representative for BMC
>> Software,
>> Inc.****
>>
>> ** **
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Axton
>> *Sent:* Friday, October 21, 2011 8:44 AM
>>
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: How to get the Users's license? [I]****
>>
>> ** **
>>
>> ** On the subject of licenses, I am getting some pretty wild variations
>> when looking at the various facilities available to monitor license use.
>> I
>> have been looking at these components:****
>>
>> - AR System Administration: License Review form (ARDBC back-end)****
>>
>> - Application Statistics (by enabling tracking for various ITSM
>> applications)****
>>
>> - License Usage Report****
>>
>> - AR System Current License Usage form****
>>
>> - AR System Historical License Usage form
>>
>> Some of my observations:****
>>
>> - 'Application Statistics' does not reflect the license information seen
>> in
>> 'AR System Administration: License Review'****
>>
>> - 'AR System Current License Usage' only shows AR license
>> information****
>>
>> - 'AR System Historical License Usage' only shows AR license
>> information**
>> **
>>
>> - With 'License Usage Report', I can not seem to determine how the
>> server
>> retains the text files it creates to generate the report. We have gaps
>> in
>> the collection, the collected data only goes so far back.****
>>
>> - 'AR System Administration: License Review' is the only one that seems
>> remotely accurate****
>>
>> - With 'AR System Administration: License Review', the ARDBC plugin
>> 'REMEDY.ARDBC.SERVER.ADMINISTRATION' is half baked. It can not be
>> queried
>> through common methods.****
>>
>> ** **
>>
>> With all this said:****
>>
>> - There is no effective way to determine better user license
>> allocations**
>> **
>>
>> - There is no effective (or predictable) way to collect historical
>> app/ar
>> license usage information****
>>
>> ** **
>>
>> It would seem that there were lots of attempts to provide useful
>> information, but not a single one of them are all that useful for
>> administrative tasks.****
>>
>> ** **
>>
>> Axton Grams****
>>
>> On Fri, Oct 21, 2011 at 8:19 AM, Axton <axton.gr...@gmail.com>
>> wrote:****
>>
>> After 7.5, I do not know. The systems I have available are 7.5.****
>>
>> ** **
>>
>> On Fri, Oct 21, 2011 at 12:01 AM, Misi Mladoniczky <m...@rrr.se>
>> wrote:****
>>
>> Hi,
>>
>> Yes, my memory was a little bit mixed up...
>>
>> In ARDBC you typically implement these two functions:
>> 1. ARDBCGetListEntryWithFields - for searching entries
>> 2. ARDBCGetEntry - for retrieving one complete entry with all fields
>>
>> As BMC only wanted to show a list, the ARDBCGetEntry was not really
>> needed.
>>
>> But if you want to do a Set-Fields, both of these calls needs to be
>> implemented. As a Set-Field first searches using
>> ARDBCGetListEntryWithFields, and then retrieves the selected/first
>> record
>> using ARDBCGetEntry.
>>
>> So do you know how it is in this particular case? Have they added
>> ARDBCGetEntry in version after 7.5?****
>>
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> logs.
>> Find these products, and many free tools and utilities, at
>> http://rrr.se.
>>
>> > With 7.5, only glewf and gle work with that ardbc plugin. Ge does not
>> > work. The devs only implemented what they needed for their purposes.
>> > On Oct 20, 2011 12:12 PM, "Misi Mladoniczky" <m...@rrr.se> wrote:
>> >
>> >> Hi Doug,
>> >>
>> >> It all depends on which calls that specific ARDBC-plugin has
>> >> implemented.
>> >>
>> >> When I played around with these things quite some time ago, it turned
>> >> out
>> >> that the GetListEntry-call used in Set-Fields was NOT implemented,
>> but
>> >> the
>> >> GetListEntryWithFields-call was.
>> >>
>> >> This is the reason for my recommendation earlier.
>> >>
>> >> Another thing to note is that all fields may not be searchable in an
>> >> ARDBC-form, this also depends on how the functions has been
>> implemented
>> >> in
>> >> the plugin.
>> >>
>> >> BMC usually only implements the calls/search-fields needed at the
>> >> moment.
>> >>
>> >> So Kerry, please go ahead and try the Set-Fields version, and let us
>> >> know
>> >> how it works out.
>> >>
>> >> Another issue with Active-Link Set-Fields are that they issue
>> different
>> >> calls in different versions of the AR System, and also behaves
>> >> differently
>> >> between Mid-Tier and the Windows-client... But a filter-set-fields
>> >> should
>> >> always work in the same way.
>> >>
>> >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
>> 2011)
>> >>
>> >> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
>> >> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> >> logs.
>> >> Find these products, and many free tools and utilities, at
>> >> http://rrr.se.
>> >>
>> >> > Kerry,
>> >> >
>> >> > Just to take this one step further.....
>> >> >
>> >> > If you have a table field, that means you are searching a form. If
>> >> you
>> >> > can
>> >> > change the qualifier of the table, that means that is a search
>> >> criteria
>> >> > for the
>> >> > form.
>> >> >
>> >> > So, you could use a Set Fields operation to just pull back the data
>> >> > directly to
>> >> > a field rather than having to have a table field and then walk it
>> to
>> >> get
>> >> > the
>> >> > information.
>> >> >
>> >> > This may be a further simplification of the work you need to do.
>> >> >
>> >> > Just an idea in case it is useful,
>> >> >
>> >> > Doug Mueller
>> >> >
>> >> > -----Original Message-----
>> >> > From: Action Request System discussion list(ARSList)
>> >> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Kerry Murdock
>> >> > Sent: Thursday, October 20, 2011 2:29 AM
>> >> > To: arslist@ARSLIST.ORG
>> >> > Subject: Re: How to get the Users's license? [I]
>> >> >
>> >> > Sorry - I was referring to Paul's message.
>> >> >
>> >> > BUT - you did solve my problem!!
>> >> >
>> >> > So, I copied the table field from 'AR System Administration: Manage
>> >> User
>> >> > Licences' and put it on the form where I want to find the users's
>> >> licence.
>> >> >
>> >> > I removed all the columns except 'Write Licence'.
>> >> >
>> >> > I set the table qualification to:
>> >> > ('licuserinfolicensecategory' = 0) AND
>> ('licuserinfocurrentregdtype' =
>> >> 0)
>> >> > AND ('licuserinfolictype' = 0) AND ('licuserinfousername' = $USER$)
>> >> >
>> >> > Hey presto - I can refresh that table and at any point find the
>> >> current
>> >> > user's licence!
>> >> >
>> >> > Thanks Misi!
>> >> >
>> >> > Kerry
>> >> >
>> >> >
>> >>
>> _______________________________________________________________________________
>> >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> >> > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>> >> >
>> >> >
>> >>
>> _______________________________________________________________________________
>> >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> >> > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>> >> >
>> >>
>> >>
>> >>
>> _______________________________________________________________________________
>> >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>> >>
>> >
>> >
>> _______________________________________________________________________________
>> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>> >
>>
>>
>> _______________________________________________________________________________
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"****
>>
>> ** **
>>
>> ** **
>>
>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ****
>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
