1.* **First, you do not necessarily need to add any DSO fields to use the DSO functionality*. a. correct: but what if you have many servers using DSO against the same server, and we want to see transactions.
2. *Now, what the feature of dev studio should be doing is to test to see if there is an overlay of the form** **in question and if not to create one before it creates the fields. This will be updated.* a. Excellent and thanks. Thanks doug.. On Thu, Nov 10, 2011 at 2:30 PM, Mueller, Doug <doug_muel...@bmc.com> wrote: > ** > > Patrick,**** > > ** ** > > Let's take a look at your DSO scenario.**** > > ** ** > > First, you do not necessarily need to add any DSO fields to use the DSO > functionality. Many customers do**** > > not add any of the DSO fields. There is specific functionality for DSO > where some additional fields are**** > > needed.**** > > ** ** > > So, for many customers, there is no issue and no change to the forms or > anything.**** > > ** ** > > For your situation, you need one or more of the DSO fields, so you go to > Dev Studio to add them. There**** > > is a feature there to help.**** > > ** ** > > Concerning overlays, where should the fields be added. Well, you are > changing the definition from the**** > > base definition to something for you by adding some new fields. Even > though the system is helping**** > > with that, it is what is happening. So, the fields are going to be added > to the overlay layer.**** > > ** ** > > You want it to work that way because you want those fields to stay in > place after an upgrade of the**** > > form they are being added to. By the fields being added to the overlay > layer, they are protected from**** > > the upgrade and will remain in place.**** > > ** ** > > So far, so good.**** > > ** ** > > Now, you go to the feature of Dev Studio to help add the fields, select > the option, say go, and have a**** > > problem.**** > > ** ** > > This is indeed an error in Dev Studio. This special function around > adding DSO fields was not updated**** > > to correctly behave with overlays in place. This has been put on the "to > fix" list.**** > > ** ** > > Now, the workaround is pretty straight-forward.**** > > ** ** > > You have to create an overlay for the form.**** > > Then, go to the option that adds the fields and select the option you want > and say add the fields. It will**** > > happily do the work and they will show up on your form as custom fields > and you will be up and**** > > configured to run just fine.**** > > ** ** > > Now, what the feature of dev studio should be doing is to test to see if > there is an overlay of the form**** > > in question and if not to create one before it creates the fields. This > will be updated.**** > > ** ** > > ** ** > > So, at the end of the day here, the overlay feature is in fact doing the > right thing. It is allowing you to**** > > change forms that come from BMC in a safe and upgrade friendly way. It is > clearly identifying your**** > > changes (these new fields) from the BMC supplied definition.**** > > ** ** > > Unfortunately, a helper function that saves you time and effort when > adding DSO fields to a form did**** > > not get updated correctly to build the form overlay to allow the custom > field additions.**** > > ** ** > > ** ** > > I hope this note helps explain a bit the way the overlay functionality > works and why it is useful for**** > > situations like this capability and why it provides significant power and > value to the solution.**** > > ** ** > > And, explains a bit of a miss in a supporting feature that we need to > correct to make it seamlessly work**** > > the way it should.**** > > ** ** > > Finally, in the mean time, provides a workaround you can use (create the > form overlay yourself) to move**** > > forward today.**** > > ** ** > > Doug Mueller**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi > *Sent:* Tuesday, November 08, 2011 11:41 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: 7.6.04 - dev studio (read only) cannot add fields**** > > ** ** > > ** Well if you do DSO you have to change the form to get the DSO fields > into the FORM... > So I do not know where you go with that... > > **** > > On Tue, Nov 8, 2011 at 2:29 PM, Easter, David <david_eas...@bmc.com> > wrote:**** > > ** **** > > Primary reason is that you shouldn’t be modifying quite a few forms… Best > practice recommendation is:**** > > **** > > 1. Utilize the OOTB products as delivered as much as possible. **** > > 2. If a change in functionality is needed, *add* to the application > – not modify. Create new fields and workflow rather than modifying > existing objects.**** > > 3. If and only if you cannot achieve desired capabilities by > extending the application, then utilize overlays to modify the provided BMC > object.**** > > **** > > In addition, were overlays provided OOTB, then you’d have hundreds (if not > thousands) of overlays that are exactly the same as the base objects. > Since the goal is to have overlays only for those objects that are modified > (in fact, best practice is to delete any overlays that are not needed), the > value of overlays would be diminished. Overlays should be there only for > objects that are modified so that they are kept to a minimum and quickly > identifiable. **** > > **** > > -David J. Easter**** > > Manager of Product Management, Remedy Platform**** > > BMC Software, Inc.**** > > **** > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc.**** > > **** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi > *Sent:* Tuesday, November 08, 2011 11:18 AM**** > > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: 7.6.04 - dev studio (read only) cannot add fields**** > > **** > > ** **** > > Dumb Question: so If you always have to do this:: Why didn't bmc in its > wisdom create all forms with overlays automatically, since that is all you > can change.. I am modifying quiet a few forms and my thinking cap is > thinking 8-)**** > > > > > -- > Patrick Zandi**** > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > > > > -- > Patrick Zandi > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
