Not Trying to rub salt in the wounds, but the reason we are doing DSO for these 25 forms or so .. is to import the SRM's 1150 or so we have into a new 7.6.04 system from a 7.6.00 system (import Export tools do not work) We have been working with BMC for over45 days and no answer.. Getting duplicates, triplicates, 4, 5, 7 redundent records in the exports:: and they do not have an answer yet.. We tried Several things, but still a no go.. Unique records on the new platform Fail the import, but the export is putting dup's in..
So we did the next step: took a database import and then did an upgrade to the 7.6.04 sp1 and then expected to be able to export it properly.. nope .. did not work either.. so NOW we attempting a DSO -- Idea of our own.. and so far we are progressing nicely.. ... So the 2 Recommended methods by BMC failed so far:: and now we are going about it in parallel "our own way"... If we do this right We can somewhat document it.. and then you all can benefit.. That is ... If it works. On Tue, Nov 8, 2011 at 4:39 PM, patrick zandi <remedy...@gmail.com> wrote: > as a matter a fact when we DSO all incidents, Changes and Assets.. > How is this gunna work. > > That will bring my numbers up a little.. > > Is there a special Procedure for these ? > Considering this is for an Important BMC client... > > > On Tue, Nov 8, 2011 at 2:57 PM, patrick zandi <remedy...@gmail.com> wrote: > >> Dave: >> Question: is there a way to add DSO fields into a form without overlays? >> IF not then why were are not these fields added by BMC and made the core >> before I have to do an overlay? >> DSO is bmc's product, so I think this might just have been an overlook in >> the release of the product? >> What about AIE? is AIE in the same boat? >> What about IBRSD? is this in the same boat? just asking.. >> >> I could use a little clarification.. >> >> >> On Tue, Nov 8, 2011 at 2:41 PM, patrick zandi <remedy...@gmail.com>wrote: >> >>> Well if you do DSO you have to change the form to get the DSO fields >>> into the FORM... >>> So I do not know where you go with that... >>> >>> >>> >>> On Tue, Nov 8, 2011 at 2:29 PM, Easter, David <david_eas...@bmc.com>wrote: >>> >>>> ** >>>> >>>> Primary reason is that you shouldn’t be modifying quite a few forms… >>>> Best practice recommendation is:**** >>>> >>>> ** ** >>>> >>>> **1. **Utilize the OOTB products as delivered as much as >>>> possible. **** >>>> >>>> **2. **If a change in functionality is needed, *add* to the >>>> application – not modify. Create new fields and workflow rather than >>>> modifying existing objects.**** >>>> >>>> **3. **If and only if you cannot achieve desired capabilities by >>>> extending the application, then utilize overlays to modify the provided BMC >>>> object.**** >>>> >>>> ** ** >>>> >>>> In addition, were overlays provided OOTB, then you’d have hundreds (if >>>> not thousands) of overlays that are exactly the same as the base objects. >>>> Since the goal is to have overlays only for those objects that are modified >>>> (in fact, best practice is to delete any overlays that are not needed), the >>>> value of overlays would be diminished. Overlays should be there only for >>>> objects that are modified so that they are kept to a minimum and quickly >>>> identifiable. **** >>>> >>>> ** ** >>>> >>>> -David J. Easter**** >>>> >>>> Manager of Product Management, Remedy Platform**** >>>> >>>> BMC Software, Inc.**** >>>> >>>> **** >>>> >>>> The opinions, statements, and/or suggested courses of action expressed >>>> in this E-mail do not necessarily reflect those of BMC Software, Inc. My >>>> voluntary participation in this forum is not intended to convey a role as a >>>> spokesperson, liaison or public relations representative for BMC Software, >>>> Inc.**** >>>> >>>> ** ** >>>> >>>> *From:* Action Request System discussion list(ARSList) [mailto: >>>> arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi >>>> *Sent:* Tuesday, November 08, 2011 11:18 AM >>>> >>>> *To:* arslist@ARSLIST.ORG >>>> *Subject:* Re: 7.6.04 - dev studio (read only) cannot add fields**** >>>> >>>> ** ** >>>> >>>> ** **** >>>> >>>> Dumb Question: so If you always have to do this:: Why didn't bmc in >>>> its wisdom create all forms with overlays automatically, since that is all >>>> you can change.. I am modifying quiet a few forms and my thinking cap is >>>> thinking 8-)**** >>>> >>>> >>>> >>>> >>>> -- >>>> Patrick Zandi >>>> >>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** >>>> >>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >>>> >>> >>> >>> >>> -- >>> Patrick Zandi >>> >> >> >> >> -- >> Patrick Zandi >> > > > > -- > Patrick Zandi > -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
