Just wondering…. Why on AIX?
Are the benefits that great? -John On Fri, Mar 16, 2012 at 7:48 AM, Mike Worts <mike.wo...@arqiva.com> wrote: > ** ** > Hi, > > Yep, we have raised this with BMC. I have been hosting a daily call with > BMC since we went live in October going through our issues and slowly but > surely, resolving each one through hotfixes or small configuration changes > to our system. I must say, BMC have been very helpful. I think one one of > our challenges is that we are one of the very few customers using 7.6.04 on > an AIX platform and we were also one of the early adopters, so it has been > a learning curve for both ourselves and BMC. > > Our FTS symptoms have been very interesting. We reported last October, > that our FTS Java process was flat lining at 60% CPU. It was a random > occurrence happening only twice in a few months, but when it started, it > did not stop until we killed the process. Most recently, we have been > getting the error I mentioned below, but again it does not happen > frequently. We found KB351120 recently which you may know about, but I > don't believe it is related to our issue. > > For those who are thinking of moving to 7.6.04 (Re: Which sp of 7.6.4 is > most stable?), I would agree with others that SP3 is your best bet. We are > now in production on ITSM 7.6.04 SP1/AR 7.6.04 SP1, but we have to monitor > the system quite carefully for those small blips! > > Mike. > > > *Knowledge Article ID:***** > > **** > > KA351120**** > > *Version:***** > > **** > > 2.0**** > > *Status:***** > > **** > > Published**** > > *Published date:***** > > **** > > 01/09/2012**** > > *Updated:***** > > **** > > 01/09/2012**** > > ** ** > > **** > > *Problem* > > ARERR 8753 (error in plugin: ARSYS.ARF.FTS) when searching text on Global > Search of "FORT" > > LP: BMC Remedy IT Service Management Suite > > > > > Issue Summary: ARERR 8753 (error in plugin: ARSYS.ARF.FTS) when searching > text on Global Search > > **** > > *Solution* > > There is a defect (SW00400482) in 7.6.04 source code that it caused Java > stack overflow on processing any words that containing "OR" or "AND". The > fix will be available in 7.6.04 SP2. Attached is the hotfix for 7.6.04 SP1. > **** > > > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Joe Martin D'Souza > *Sent:* 15 March 2012 14:04 > *To:* arslist@ARSLIST.ORG > *Subject:* Re: FTS Plugin issues in 7.6.04 > > ** > > Mike, > > For whatever its worth, there are similar problems with FTS in 7.6.03 too > and we have a long standing open ticket with BMC Support. I cannot be sure > if this is the same issue that has propagated forward to 7.6.04, unless we > compare our issues.. Do you have a ticket open with BMC Support related to > this? > > Joe > > > *From:* Mike Worts <mike.wo...@arqiva.com> > *Sent:* Thursday, March 15, 2012 7:31 AM > *Newsgroups:* public.remedy.arsystem.general > *To:* arslist@ARSLIST.ORG > *Subject:* Re: FTS Plugin issues in 7.6.04 > > ** > Same for us on 7.6.04 SP1. > > Check your fts log files. You may find the same error as us: > > 2012-03-14 05:20:33,197 DEBUG [pool-2-thread-5] > com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(8753,null,Message not > in catalog; Message number = 8753,en_GB) > 2012-03-14 05:20:33,198 DEBUG [pool-2-thread-5] > com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(1,8753,null,Message > not in catalog; Message number = 8753,en_GB) > 2012-03-14 05:20:39,747 ERROR [pool-2-thread-4] > com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - > ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS > java.lang.OutOfMemoryError > > 2012-03-14 05:20:33,189 ERROR [pool-2-thread-5] > com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - > ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS > java.lang.OutOfMemoryError > > We have no solution yet. > > Mike. > > AR 7.6.04 SP1 > ITSM 7.6.04 SP1 > AIX 6.1 > > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Nathan Aker > *Sent:* 15 March 2012 04:49 > *To:* arslist@ARSLIST.ORG > *Subject:* FTS Plugin issues in 7.6.04 > > ** > > Anyone else experiencing major issues with the FTS plugin in 7.6.04? We > have been battling continual issues with the FTS plugin in all 3 of our > environments since upgrading to 7.6.04. The errors are typically some > derivative of “error in plugin: ARSYS.ARF.FTS” with different iterations of > additional log information to accompany it. Our FTS results sporadically > either display no matches, or the user gets an error when searching.**** > > **** > > ARS 7.6.04 SP2**** > > ITSM 7.6.04 SP1**** > > **** > > *Nathan Aker* > ITSM Solution Architect**** > > > *McAfee, Inc.* > 5000 Headquarters Drive**** > > Plano, TX 75024 > > *Web:*www.mcafee.com<http://internal.nai.com/division/marketing/BrandMarketing/templates/www.mcafee.com> > **** > > **** > > [image: Description: mfe_primary_logo_rgb_small]**** > > **** > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > This email, its content and any files transmitted with it are for the > personal attention of the addressee only, any other usage or access is > unauthorised. 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