Mike, For whatever its worth, there are similar problems with FTS in 7.6.03 too and we have a long standing open ticket with BMC Support. I cannot be sure if this is the same issue that has propagated forward to 7.6.04, unless we compare our issues.. Do you have a ticket open with BMC Support related to this?
Joe From: Mike Worts Sent: Thursday, March 15, 2012 7:31 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: FTS Plugin issues in 7.6.04 ** Same for us on 7.6.04 SP1. Check your fts log files. You may find the same error as us: 2012-03-14 05:20:33,197 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:33,198 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(1,8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:39,747 ERROR [pool-2-thread-4] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError 2012-03-14 05:20:33,189 ERROR [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError We have no solution yet. Mike. AR 7.6.04 SP1 ITSM 7.6.04 SP1 AIX 6.1 -------------------------------------------------------------------------------- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker Sent: 15 March 2012 04:49 To: arslist@ARSLIST.ORG Subject: FTS Plugin issues in 7.6.04 ** Anyone else experiencing major issues with the FTS plugin in 7.6.04? We have been battling continual issues with the FTS plugin in all 3 of our environments since upgrading to 7.6.04. The errors are typically some derivative of “error in plugin: ARSYS.ARF.FTS” with different iterations of additional log information to accompany it. Our FTS results sporadically either display no matches, or the user gets an error when searching. ARS 7.6.04 SP2 ITSM 7.6.04 SP1 Nathan Aker ITSM Solution Architect McAfee, Inc. 5000 Headquarters Drive Plano, TX 75024 Web:www.mcafee.com _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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