Last night (and very early this morning) I finally installed ARS SP3 on my production 7.6.04.01 server, and it promptly started throwing FTS plugin errors such as I had seen on my test server(s) in both SP1 and SP3.
Mon Mar 19 01:31:08 2012 : Action Request System(R) Server x64 Version 7.6.04 SP3 201201302357 (c) Copyright 1991-2011 BMC Software, Inc. Mon Mar 19 01:32:26 2012 390602 : Cannot establish a network connection to the AR System Plug-In server (ARERR 8760) Mon Mar 19 01:32:26 2012 server.domain.unt.edu (9998) ARSYS.ARF.FTS : RPC: Miscellaneous tli error - System error (Connection refused) When I hit this on my test server, this procedure from support resolved it. It worked this morning on production as well. I just ran a search from the RKM advanced search interface and returned tons of indexed Incident records, so it really did create new indexes. Try this (example is for server group OR for a single server like ours): 2. Per KA328228 : 1. Stop the AR servers in the server group (just the one AR server when not using a group) Need do this to ensure there are no files locked in contents of the Collection directory. 2. Using a database client, remove the contents of the ft_pending table from the DB directly. 3. Remove the contents of the Collection directory. 4 Restart ARserver. In a Server group, only restart the primary server at this point 5. Start an FTS Re-Index by choosing the Re-INdex option in the Administration Console/System Information/FTS tab 6. Monitor the Collection directory to see that files are getting created. 7. Once you see the files created (there should be at least 9) you can bring up the other members of the Server Group Once the FT-Indexing in complete, start testing Full Text Searches. I guess that it is really a data error, but who knows what will happen the next time we reboot the server (restarting ARS did NOT trigger the error after steps 1 through 4); I did not run 5 through 7 until this afternoon and tonight. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Joe Martin D'Souza <jdso...@shyle.net<mailto:jdso...@shyle.net>> Reply-To: "arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>" <arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>> Date: Thu, 15 Mar 2012 12:11:44 -0500 To: "arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>" <arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>> Subject: Re: FTS Plugin issues in 7.6.04 ** That’s close to what I have been hearing at this site as well. We keep getting recommendations that we ought to move to 7.6.04, but from this thread, it looks like its not cleaned up on that version either.. From: patchsk<mailto:vamsi...@gmail.com> Sent: Thursday, March 15, 2012 12:13 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: FTS Plugin issues in 7.6.04 ** Seems like there are several issues with this feature. We could not even get it to work it on 7.6.03. Without server group it seem to work, once enabled servergroup it starts crashing while failing over to other server in the servergroup. Went through several iterations with BMC it did not help any further so we went live without it. I assume the product has been passed through testing before making GA. Seems like there is a gap between BMC lab systems/configurations and real world. On Thursday, March 15, 2012 9:03:59 AM UTC-5, Joe Martin D'Souza wrote: ** Mike, For whatever its worth, there are similar problems with FTS in 7.6.03 too and we have a long standing open ticket with BMC Support. I cannot be sure if this is the same issue that has propagated forward to 7.6.04, unless we compare our issues.. Do you have a ticket open with BMC Support related to this? Joe From: Mike Worts<mailto:mike.wo...@arqiva.com> Sent: Thursday, March 15, 2012 7:31 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: FTS Plugin issues in 7.6.04 ** Same for us on 7.6.04 SP1. Check your fts log files. You may find the same error as us: 2012-03-14 05:20:33,197 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:33,198 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(1,8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:39,747 ERROR [pool-2-thread-4] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError 2012-03-14 05:20:33,189 ERROR [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError We have no solution yet. Mike. AR 7.6.04 SP1 ITSM 7.6.04 SP1 AIX 6.1 ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Nathan Aker Sent: 15 March 2012 04:49 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: FTS Plugin issues in 7.6.04 ** Anyone else experiencing major issues with the FTS plugin in 7.6.04? We have been battling continual issues with the FTS plugin in all 3 of our environments since upgrading to 7.6.04. The errors are typically some derivative of “error in plugin: ARSYS.ARF.FTS” with different iterations of additional log information to accompany it. Our FTS results sporadically either display no matches, or the user gets an error when searching. ARS 7.6.04 SP2 ITSM 7.6.04 SP1 Nathan Aker ITSM Solution Architect McAfee, Inc. 5000 Headquarters Drive Plano, TX 75024 Web:www.mcafee.com<http://internal.nai.com/division/marketing/BrandMarketing/templates/www.mcafee.com> _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. 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