The problem is the RKM product is now solely dependent on a working FTS. All the searches for RKM are done using the FTS plugin.
On Thu, Mar 15, 2012 at 12:13 PM, patchsk <vamsi...@gmail.com> wrote: > ** > Seems like there are several issues with this feature. > We could not even get it to work it on 7.6.03. Without server group it > seem to work, once enabled servergroup it starts crashing while failing > over to other server in the servergroup. Went through several iterations > with BMC it did not help any further so we went live without it. > I assume the product has been passed through testing before making GA. > Seems like there is a gap between BMC lab systems/configurations and real > world. > > > On Thursday, March 15, 2012 9:03:59 AM UTC-5, Joe Martin D'Souza wrote: >> >> ** >> >> Mike, >> >> For whatever its worth, there are similar problems with FTS in 7.6.03 too >> and we have a long standing open ticket with BMC Support. I cannot be sure >> if this is the same issue that has propagated forward to 7.6.04, unless we >> compare our issues.. Do you have a ticket open with BMC Support related to >> this? >> >> Joe >> >> >> *From:* Mike Worts <mike.wo...@arqiva.com> >> *Sent:* Thursday, March 15, 2012 7:31 AM >> *Newsgroups:* public.remedy.arsystem.general >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: FTS Plugin issues in 7.6.04 >> >> ** >> Same for us on 7.6.04 SP1. >> >> Check your fts log files. You may find the same error as us: >> >> 2012-03-14 05:20:33,197 DEBUG [pool-2-thread-5] >> com.bmc.arsys.utils.**CatalogReader >> (?:?) - getMessage(8753,null,Message not in catalog; Message number = >> 8753,en_GB) >> 2012-03-14 05:20:33,198 DEBUG [pool-2-thread-5] >> com.bmc.arsys.utils.**CatalogReader >> (?:?) - getMessage(1,8753,null,Message not in catalog; Message number = >> 8753,en_GB) >> 2012-03-14 05:20:39,747 ERROR [pool-2-thread-4] com.bmc.arsys.pluginsvr.* >> *plugins.**ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in >> plugin: ARSYS.ARF.FTS >> java.lang.OutOfMemoryError >> >> 2012-03-14 05:20:33,189 ERROR [pool-2-thread-5] com.bmc.arsys.pluginsvr.* >> *plugins.**ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in >> plugin: ARSYS.ARF.FTS >> java.lang.OutOfMemoryError >> >> We have no solution yet. >> >> Mike. >> >> AR 7.6.04 SP1 >> ITSM 7.6.04 SP1 >> AIX 6.1 >> >> >> ------------------------------ >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Nathan Aker >> *Sent:* 15 March 2012 04:49 >> *To:* arslist@ARSLIST.ORG >> *Subject:* FTS Plugin issues in 7.6.04 >> >> ** >> >> Anyone else experiencing major issues with the FTS plugin in 7.6.04? We >> have been battling continual issues with the FTS plugin in all 3 of our >> environments since upgrading to 7.6.04. The errors are typically some >> derivative of “error in plugin: ARSYS.ARF.FTS” with different iterations of >> additional log information to accompany it. Our FTS results sporadically >> either display no matches, or the user gets an error when searching. >> >> >> >> ARS 7.6.04 SP2 >> >> ITSM 7.6.04 SP1 >> >> >> >> *Nathan Aker* >> ITSM Solution Architect >> >> >> *McAfee, Inc.* >> 5000 Headquarters Drive >> >> Plano, TX 75024 >> >> *Web:*www.mcafee.com<http://internal.nai.com/division/marketing/BrandMarketing/templates/www.mcafee.com> >> >> >> >> [image: Description: mfe_primary_logo_rgb_small] >> >> >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >> This email, its content and any files transmitted with it are for the >> personal attention of the addressee only, any other usage or access is >> unauthorised. It may contain information which could be confidential or >> privileged. If you are not the intended addressee you may not copy, >> disclose, circulate or use it. >> >> If you have received this email in error, please destroy it and notify >> the sender by email. Any representations or commitments expressed in this >> email are subject to contract. >> >> Although we use reasonable endeavours to virus scan all sent emails, it >> is the responsibility of the recipient to ensure that they are virus free >> and we advise you to carry out your own virus check before opening any >> attachments. We cannot accept liability for any damage sustained as a >> result of software viruses. We reserve the right to monitor email >> communications through our networks. >> >> Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire >> SO21 2QA United Kingdom Registered in England and Wales number 2487597 >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- *Tauf Chowdhury * _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
