People die (or retire) :) If there is a better way/design (not saying anything mentioned so far is better or not) then you have bite the bullet and change at some point. Yes you will upset people and yes you will make some people happy. At some people you (i.e. large corporation) will make more people happy than the people you will upset. It is a balancing act. Unfortunately those of use who have put in the time and learned the ins and outs over many years, we have proven that we can learn and adapt so we shall suffer to better accommodate those who cannot. (even though playing with the Win 8 dev preview, once you got out of the Metro interface it looked pretty much like Win 7)
Regarding MS specifically the Window product line has suffered because of their efforts for keep older technologies compatibly indefinitely (affectionately called bloat). It is a blessing and a curse. If you are a business that is dependent on old technology XYZ this is a great thing because you don't need update/move away from XYZ. If you don't need technology XYZ you pay the price of an OS that is continually increasing in size for to (relatively) obsolete functionality. Remember when Windows fit on a few floppy disks? And then a few more floppy disks? And then a whole CD? And now a whole DVD? Most Linux distributions still fit on a CD and some only need a fraction of that CD. Now in MS's defense in recent years they have started dropping old technologies. Likewise they are finally forcing the move to 64-bit, requiring apps/drivers to be signed, etc. Jason On Fri, Mar 23, 2012 at 7:56 AM, Joe Martin D'Souza <jdso...@shyle.net>wrote: > ** > > Which is an extremely bad idea.. Why would you want your existing > user-base to turn away from you? > > Now if they had a new interface where you could ‘talk’ to your OS (imitate > siri) and have it work really well, that would be great.. But point & click > is a ‘language’ which involves a physical action followed by a result. Its > almost a muscle/brain memory or co-ordination. This is something that the > PC user base (be it a new user or experiemced) have been used for since > they began computing. And what is the percentage of PC user base that is > relatively new? 25% at best? Maybe 30%? So they want to make over 50% of > the existing user base to forget what you knew in the past – retire that > ‘muscle/brain memory’. Rebuild a new one.. > > Its like converting a qwerty keyboard into an abcde type of a keyboard > with a justification that it would be great for first time keyboard users.. > Argument accepted.. Yes it may be as they would know where to find those 26 > alphabet keys... But would you really want to go to a abcde type of a > keyboard when you have got used to a qwerty keyboard for decades?? It’s a > change involving retraining your muscle/brain memory. > > Joe > > > *From:* strauss <stra...@unt.edu> > *Sent:* Friday, March 23, 2012 10:34 AM > *Newsgroups:* public.remedy.arsystem.general > *To:* arslist@ARSLIST.ORG > *Subject:* OT: Desktop operating system "de-evolution" by mobile device OS > > ** > > Actually, it’s Apple who is REALLY messing with their desktop users. They > are trying to make the Macintosh OS look and feel more like their mobile > device iOS, which is driving those of us who don’t use/own/want any of the > iCrap stuff really crazy. The last thing I want is for my iMac or Mac Book > Pro to behave like an iPhone (which is completely foreign to me); a lot of > us will stay on Snow Leopard indefinitely as a result. Microsoft is > playing with the same model, making their desktop OS look like Windows > Mobile. The big difference is that Apple has sold WAY more iCrap devices > than Macintoshes in the last few years, whereas the Microsoft OS sits on > far, far more desktops than phones. In both cases, they are messing with > their installed base of desktop system users.**** > > **** > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ **** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Joe Martin D'Souza > *Sent:* Thursday, March 22, 2012 4:37 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Remedy ITSM Versus Microsoft Service Center System Manager* > *** > > **** > > ** **** > > I have actually seen that – and its terrible.. I wasn’t surprised when I > saw it.. They have always copied apple in some way or the other in their > products, and brought out a bad MS imitation of apple :-) I thought when I > saw demos of Windows 8, they tried to make it look like an iPad or an > iPhone interface.. which is great for an iPad or an iPhone, but that > interface a fully functional PC/laptop OS?**** > > **** > > Joe**** > > **** > > *From:* Pierson, Shawn <shawn.pier...@sug.com> **** > > *Sent:* Thursday, March 22, 2012 5:07 PM**** > > *Newsgroups:* public.remedy.arsystem.general**** > > *To:* arslist@ARSLIST.ORG **** > > *Subject:* Re: OT: Remedy ITSM Versus Microsoft Service Center System > Manager**** > > **** > > ** **** > > Not to ruin your day further, but do a Google search for “Windows 8 Metro > Interface” and prepare for your head to explode. I’m glad they are giving > us an option to return the normal Windows 7-style interface (which like > Lee, I am a fan of), but setting Metro as a default (and if you use an Xbox > 360, it’s now your only option) is just like making Microsoft Bob the > default UI for Windows. Maybe worse.**** > > **** > > Thanks,**** > > **** > > *Shawn Pierson * > > Remedy Developer | Southern Union**** > > **** > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *Joe > Martin D'Souza > *Sent:* Thursday, March 22, 2012 3:57 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: OT: Remedy ITSM Versus Microsoft Service Center System > Manager**** > > **** > > ** **** > > Windows 7 sucks interface wise. Nothings found where it used to be. When I > first started using it, it was frustrating to try to find simple things > like changing your display size! Took me quite a bit to figure that out. > Agreed it was nice of them to think of those starting to use windows for > the first time in their lives – it didn’t matter to them. What about the > existing customer base that has used it for the past 15 years? Why make > them to relearn a ‘new’ interface?**** > > **** > > Joe**** > > **** > > *From:* Larry Barnes <larry.bar...@thecreek.com> **** > > *Sent:* Thursday, March 22, 2012 4:45 PM**** > > *Newsgroups:* public.remedy.arsystem.general**** > > *To:* arslist@ARSLIST.ORG **** > > *Subject:* OT: Remedy ITSM Versus Microsoft Service Center System Manager* > *** > > **** > > ** **** > > So Lee, are you saying that MS will take as long to get SCSM right as it > did to go from Windows 3.1.1 to Windows 7 ;-o)**** > > **** > > L.B.**** > > **** > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *Lee > Cullom > *Sent:* Thursday, March 22, 2012 12:49 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Remedy ITSM Versus Microsoft Service Center System Manager* > *** > > ** **** > > This is an interesting topic to me… I think I barely stayed on-topic, so I > didn’t OT it, but feel free to move on with your life rather than reading… > **** > > **** > > Microsoft is making inroads, but they still have little to no market > share. They are now giving away SCSM when you own SCOM or SCCM. It’s > their most effective strategy. I’ve seen them pop up in 2 Remedy accounts > in the Southeast recently. I would be careful. Microsoft tinkers around > for about 10 years, but they eventually get things right. However, it > seems they have more success with *infrastructure* products (for example): > **** > > **** > > O/S – Windows 3.1.1 wasn’t very good was it? Windows 7… I am actually in > love with it. **** > > SCCM – SMS was pathetic at one time… but… they kept at it. **** > > SQL Server – Remember when people used to call that a joke? It was the > old Sybase code! **** > > SCOM – They now sell almost $1 Billion/year of this product. This was yet > another acquisition that started off rocky…**** > > Virtualization – It keeps on improving… and with their pricing and recent > improvements, they might be able to take on VMware in 1-2 more major > releases.**** > > OLAP – SQL Analysis Services was the laughing stock of BI in 2000, even in > the 2005 release it was worse than BO. People typically stop laughing when > they see our product query 4.1 Million CI records (in Atrium CMDB) in less > than 3 seconds. Yes, that’s right, less than 3 seconds. On a server with > 8 GB of memory and 4 processors… and no additional database licenses (you > hit an .XML data store).**** > > MS Exchange – You have to admit, it’s still better than Gmail.**** > > **** > > On the enterprise *applications* side though, they haven’t fared so > well. They have had the CRM product for a great deal of time, but haven’t > cracked 4% market share in the latest Gartner report. Great plains has > done very well, but only in the SMB. So, it is interesting. Microsoft has > been successful in enterprise IT, but typically on the infrastructure side, > not applications like SCSM.**** > > **** > > However, after seeing the *worst* ITSM product (maybe not worst, but > pretty darn bad) on the market attain 7% Market share (aka CA Service Desk > Manager)… and IBM Lotus Notes still hanging on to 7% of email server market > share, I know that product isn’t everything… unfortunately.**** > > **** > > Lee**** > > **** > > *Lee Cullom | President | Northcraft Analytics* > > *IT Metrics Specialist | Business Intelligence for ITSM* > > *Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com * > > *Main - (678) 664-ITSM* > > [image: Description: Description: > http://t0.gstatic.com/images?q=tbn:ANd9GcSo4qhIq-bDh4Z1UzKXet0tiAZqqejjd1BT8lVOHdrzZQwqeZun]<http://www.linkedin.com/in/leecullom>[image: > Description: Description: > http://t0.gstatic.com/images?q=tbn:ANd9GcSWE5AoudybparNXkh21Br8ZWGNBqdra5ylZ63igCoZ36o5b5iFEA]<http://twitter.com/#!/NorthcraftIT> > **** > > *http://www.northcraftanalytics.com* <http://www.northcraftanalytics.com/> > * * > > *Click on “View Demo” to see the product in action* > > ** > > **** > > **** > > **** > > **** > > **** > > **** > > **** > > **** > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *Brittain, > Mark > *Sent:* Thursday, March 22, 2012 3:24 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Remedy ITSM Versus Microsoft Service Center System Manager* > *** > > **** > > ** **** > > Agree with Fred. Give BMC the opportunity to retain your business and take > the load off your shoulders**** > > **** > > *From:* Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W > *Sent:* Thursday, March 22, 2012 2:40 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Remedy ITSM Versus Microsoft Service Center System Manager* > *** > > **** > > ** **** > > If they are having an MS salesperson in then maybe you need to have a BMC > salesperson in as well … Apples to Apples**** > > **** > > Fred**** > > **** > > **** > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *Rick Cook > *Sent:* Thursday, March 22, 2012 1:24 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Remedy ITSM Versus Microsoft Service Center System Manager* > *** > > **** > > ** **** > > Remedy is far more mature on its processes and how the software supports > them. Compare the CMDBs under the covers for a real good example. MS apps > are aimed at the SMB stack for now. Not sure how they would scale. Don't > let the focus be on the GUI - focus on comparing internals, like how would > one customize the apps or the structure?**** > > Rick**** > > On Mar 22, 2012 2:18 PM, "Pierson, Shawn" wrote:**** > > ** **** > > It looks like my newly merged company is going to evaluate different ITSM > suites. Specifically, the evaluation is between keeping Remedy and going > with Microsoft SCSM. From what I can tell BMC doesn’t really consider SCSM > a competing product so they don’t have any literature available showing why > Remedy is a better product.**** > > Unfortunately, I’m expecting that I will end up giving a presentation on > our current Remedy system and what we currently do, to be followed by a > slick Microsoft salesperson who can promise anything they want with no > basis in reality. I’ve done some investigation into SCSM and while they > seem to have made progress, it’s still primitive compared to Remedy in my > eyes. However, being an I.T. person rather than a sales person, I may not > be able to easily convey my point of view well.**** > > So my question is to any of you that have looked at SCSM, especially the > newest version, what is your opinion on the product? If you think Remedy > is better, why?**** > > Thanks,**** > > *Shawn Pierson ***** > > Remedy Developer | Southern Union **** > > **** > ------------------------------ > > This e-mail is the property of NaviSite, Inc. It is intended only for the > person or entity to which it is addressed and may contain information that > is privileged, confidential, or otherwise protected from disclosure. > Distribution or copying of this e-mail, or the information contained > herein, to anyone other than the intended recipient is prohibited. > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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