Hi,

Windows actually has a setting that allows you to switch between the 2
keyboard types.  Here is an informative link on the topic:
http://www.dvzine.org/zine/index.html

Regards,
Tony


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  |"Joe Martin D'Souza" <jdso...@shyle.net>                                     
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  |arslist@arslist.org                                                          
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  |04/02/2012 11:01 PM                                                          
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  |Re: Desktop operating system "de-evolution" by mobile device OS              
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  |"Action Request System discussion list(ARSList)" <arslist@arslist.org>       
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**
That does sound like a fair reasoning.. Is it easy to switch back and
forth? Meaning when lets say at a public terminal at a hotel and on a
QWERTY, can you still type with ease?

Joe

From: LJ LongWing
Sent: Monday, April 02, 2012 5:49 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Desktop operating system "de-evolution" by mobile device OS

**


Joe,


I had a friend at a job a number of years ago that was suffering from
horrible carpel tunnel syndrome and switched to Dvorak and his symptoms
went away entirely.  I decided that because I was relatively young at the
time, and planning on typing for a vast majority of my career…it might be
better to head this one off before I had a syndrome that is proven to be
very common in people that type on a regular basis…so I switched….all in
all it took about 3 months of very frustrating times to switch from touch
Qwerty to touch Dvorak.  I find that I do type a bit faster…I was averaging
about 60wpm before, and average somewhere around 80wpm now…and regarding
the alternate picking….how many words have regular consecutive vowels?  Not
many…so even though in this configuration, your left hand on ‘home row’ is
used regularly, it’s your home row, so it doesn’t take as much travel with
your fingers as traditional Qwerty….and the layout is designed to reduce
overall movement on the most common words, thus faster typing and less
repetitive motion syndrome J  I’m by no means recommending anyone ‘make the
switch’, but it’s working for me and over a decade later the only problem I
have is hunting and pecking on all computers other than mine (except those
I have the layout installed on that I use regularly)….I still type on the
same Qwerty keyboard that you find at your local computer store….but being
I touch type, the labels on the keys don’t mess with my mind J





From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Monday, April 02, 2012 10:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Desktop operating system "de-evolution" by mobile device OS





**





Interesting.. I never met anyone who uses that keyboard. How do you find
its use? Does it actually make it easier to type faster than QWERTY if you
are already used to QWERTY?





One thing I do not understand about that keyboard is how can it be faster
when the all the vowels are found on one side. All English words with the
exceptions of maybe 1 or 2 words, have 1 or more vowels. If a word contains
more than one vowel, theoretically I would think that it would be better to
have at least half of them on one side and the other on the other side to
make it easier to type them faster. Its like alternate picking when playing
lead on an electric guitar.. its faster if you alternate pick than if you
go one way..





Joe





From: LJ LongWing


Sent: Monday, April 02, 2012 11:42 AM


Newsgroups: public.remedy.arsystem.general


To: arslist@ARSLIST.ORG


Subject: Re: Desktop operating system "de-evolution" by mobile device OS





**


Joe,


I switched from Qwerty to Dvorak a bit over a dozen years ago.  I still
struggle with working on other people’s computers because of it…especially
when their keyboards are old with worn off letters J





From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Friday, March 23, 2012 8:56 AM
To: arslist@ARSLIST.ORG
Subject: OT: Desktop operating system "de-evolution" by mobile device OS





**





Which is an extremely bad idea.. Why would you want your existing user-base
to turn away from you?





Now if they had a new interface where you could ‘talk’ to your OS (imitate
siri) and have it work really well, that would be great.. But point & click
is a ‘language’ which involves a physical action followed by a result. Its
almost a muscle/brain memory or co-ordination. This is something that the
PC user base (be it a new user or experiemced) have been used for since
they began computing. And what is the percentage of PC user base that is
relatively new? 25% at best? Maybe 30%? So they want to make over 50% of
the existing user base to forget what you knew in the past – retire that
‘muscle/brain memory’. Rebuild a new one..





Its like converting a qwerty keyboard into an abcde type of a keyboard with
a justification that it would be great for first time keyboard users..
Argument accepted.. Yes it may be as they would know where to find those 26
alphabet keys... But would you really want to go to a abcde type of a
keyboard when you have got used to a qwerty keyboard for decades?? It’s a
change involving retraining your muscle/brain memory.





Joe








From: strauss


Sent: Friday, March 23, 2012 10:34 AM


Newsgroups: public.remedy.arsystem.general


To: arslist@ARSLIST.ORG


Subject: OT: Desktop operating system "de-evolution" by mobile device OS





**


Actually, it’s Apple who is REALLY messing with their desktop users.  They
are trying to make the Macintosh OS look and feel more like their mobile
device iOS, which is driving those of us who don’t use/own/want any of the
iCrap stuff really crazy.  The last thing I want is for my iMac or Mac Book
Pro to behave like an iPhone (which is completely foreign to me); a lot of
us will stay on Snow Leopard indefinitely as a result.  Microsoft is
playing with the same model, making their desktop OS look like Windows
Mobile.  The big difference is that Apple has sold WAY more iCrap devices
than Macintoshes in the last few years, whereas the Microsoft OS sits on
far, far more desktops than phones.  In both cases, they are messing with
their installed base of desktop system users.





Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/


From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Thursday, March 22, 2012 4:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy ITSM Versus Microsoft Service Center System Manager





**


I have actually seen that – and its terrible.. I wasn’t surprised when I
saw it.. They have always copied apple in some way or the other in their
products, and brought out a bad MS imitation of apple :-) I thought when I
saw demos of Windows 8, they tried to make it look like an iPad or an
iPhone interface.. which is great for an iPad or an iPhone, but that
interface a fully functional PC/laptop OS?





Joe





From: Pierson, Shawn


Sent: Thursday, March 22, 2012 5:07 PM


Newsgroups: public.remedy.arsystem.general


To: arslist@ARSLIST.ORG


Subject: Re: OT: Remedy ITSM Versus Microsoft Service Center System Manager





**


Not to ruin your day further, but do a Google search for “Windows 8 Metro
Interface” and prepare for your head to explode.  I’m glad they are giving
us an option to return the normal Windows 7-style interface (which like
Lee, I am a fan of), but setting Metro as a default (and if you use an Xbox
360, it’s now your only option) is just like making Microsoft Bob the
default UI for Windows.  Maybe worse.





Thanks,





Shawn Pierson


Remedy Developer | Southern Union





From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Thursday, March 22, 2012 3:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Remedy ITSM Versus Microsoft Service Center System Manager





**


Windows 7 sucks interface wise. Nothings found where it used to be. When I
first started using it, it was frustrating to try to find simple things
like changing your display size! Took me quite a bit to figure that out.
Agreed it was nice of them to think of those starting to use windows for
the first time in their lives – it didn’t matter to them. What about the
existing customer base that has used it for the past 15 years? Why make
them to relearn a ‘new’ interface?





Joe





From: Larry Barnes


Sent: Thursday, March 22, 2012 4:45 PM


Newsgroups: public.remedy.arsystem.general


To: arslist@ARSLIST.ORG


Subject: OT: Remedy ITSM Versus Microsoft Service Center System Manager





**


So Lee, are you saying that MS will take as long to get SCSM right as it
did to go from Windows 3.1.1 to Windows 7  ;-o)





L.B.








From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of Lee Cullom
Sent: Thursday, March 22, 2012 12:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy ITSM Versus Microsoft Service Center System Manager


**


This is an interesting topic to me… I think I barely stayed on-topic, so I
didn’t OT it, but feel free to move on with your life rather than reading…





Microsoft is making inroads, but they still have little to no market share.
They are now giving away SCSM when you own SCOM or SCCM.  It’s their most
effective strategy.  I’ve seen them pop up in 2 Remedy accounts in the
Southeast recently.  I would be careful.  Microsoft tinkers around for
about 10 years, but they eventually get things right.  However, it seems
they have more success with infrastructure products (for example):





O/S – Windows 3.1.1 wasn’t very good was it?  Windows 7… I am actually in
love with it.


SCCM – SMS was pathetic at one time… but… they kept at it.


SQL Server – Remember when people used to call that a joke?  It was the old
Sybase code!


SCOM – They now sell almost $1 Billion/year of this product.  This was yet
another acquisition that started off rocky…


Virtualization – It keeps on improving… and with their pricing and recent
improvements, they might be able to take on VMware in 1-2 more major
releases.


OLAP – SQL Analysis Services was the laughing stock of BI in 2000, even in
the 2005 release it was worse than BO.  People typically stop laughing when
they see our product query 4.1 Million CI records (in Atrium CMDB) in less
than 3 seconds.  Yes, that’s right, less than 3 seconds.  On a server with
8 GB of memory and 4 processors… and no additional database licenses (you
hit an .XML data store).


MS Exchange – You have to admit, it’s still better than Gmail.





On the enterprise applications side though, they haven’t fared so well.
They have had the CRM product for a great deal of time, but haven’t cracked
4% market share in the latest Gartner report.  Great plains has done very
well, but only in the SMB.  So, it is interesting.  Microsoft has been
successful in enterprise IT, but typically on the infrastructure side, not
applications like SCSM.





However, after seeing the worst ITSM product (maybe not worst, but pretty
darn bad) on the market attain 7% Market share (aka CA Service Desk
Manager)… and IBM Lotus Notes still hanging on to 7% of email server market
share, I know that product isn’t everything… unfortunately.





Lee





   Lee Cullom | President | Northcraft Analytics


   IT Metrics Specialist | Business Intelligence for ITSM


   Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com


   Main - (678) 664-ITSM


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   http://www.northcraftanalytics.com


   Click on “View Demo” to see the product in action





























From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Thursday, March 22, 2012 3:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy ITSM Versus Microsoft Service Center System Manager





**


Agree with Fred. Give BMC the opportunity to retain your business and take
the load off your shoulders





From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, March 22, 2012 2:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy ITSM Versus Microsoft Service Center System Manager





**


If they are having an MS salesperson in then maybe you need to have a BMC
salesperson in as well … Apples to Apples





Fred








From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Thursday, March 22, 2012 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy ITSM Versus Microsoft Service Center System Manager





**


Remedy is far more mature on its processes and how the software supports
them.  Compare the CMDBs under the covers for a real good example.  MS apps
are aimed at the SMB stack for now.  Not sure how they would scale.  Don't
let the focus be on the GUI - focus on comparing internals, like how would
one customize the apps or the structure?


Rick


On Mar 22, 2012 2:18 PM, "Pierson, Shawn"  wrote:


**


It looks like my newly merged company is going to evaluate different ITSM
suites.  Specifically, the evaluation is between keeping Remedy and going
with Microsoft SCSM.  From what I can tell BMC doesn’t really consider SCSM
a competing product so they don’t have any literature available showing why
Remedy is a better product.


Unfortunately, I’m expecting that I will end up giving a presentation on
our current Remedy system and what we currently do, to be followed by a
slick Microsoft salesperson who can promise anything they want with no
basis in reality.  I’ve done some investigation into SCSM and while they
seem to have made progress, it’s still primitive compared to Remedy in my
eyes.  However, being an I.T. person rather than a sales person, I may not
be able to easily convey my point of view well.


So my question is to any of you that have looked at SCSM, especially the
newest version, what is your opinion on the product?  If you think Remedy
is better, why?


Thanks,


Shawn Pierson


Remedy Developer | Southern Union








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