Hello All, I've been banging my head on the keyboard for the last few hours and was hoping someone had already dealt with this.
We are on 7.6.04 SP2 and I need to add a 'Work Info Type' to the Incident form of "First Call Resolution". I've ensured the form/view for HPD:HelpDesk and HPD:Worklog are overlaid, I've added 'Work Info Type' of "First Call Resolution" to the Incident form.. and to the HPD:Worklog form. Both with corresponding values of "18001". Per support - I now need to add a record to SYS:Menu Items for this to work correctly. Here comes the problem: The field 'Selection Code' won't allow me to add "18001" when I create a new record. The field is read only and I can't figure out where this 'Selection Code' value is being generated. Can anyone provide any guidance? :-) I haven't done this in awhile and it's driving me crazy. Am I on the right resolution path? Should I do this differently? Support seems stumped too... Thanks in Advance, Jase Brandon _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
