Hi Jase, There is an active link that should set it to read/write on Query or Create: SYS:SHR:Initialize_200
I would check that active link. Greg From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Wednesday, April 18, 2012 1:35 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP2 - How to add a Work Info Type to the Incident form ** I had to do this a few weeks back. I believe I had to just let the 'Selection Code' be generated by the system and then put whatever value it creates into my form fields. R ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Juan Carlos Figueroa Sent: Wednesday, April 18, 2012 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP2 - How to add a Work Info Type to the Incident form ** Hi Jase Maybe try edit|copy to new from a similar record? Tks! Juan ________________________________ Date: Wed, 18 Apr 2012 13:40:29 -0400 From: jasebran...@gmail.com<mailto:jasebran...@gmail.com> Subject: 7.6.04 SP2 - How to add a Work Info Type to the Incident form To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> ** Hello All, I've been banging my head on the keyboard for the last few hours and was hoping someone had already dealt with this. We are on 7.6.04 SP2 and I need to add a 'Work Info Type' to the Incident form of "First Call Resolution". I've ensured the form/view for HPD:HelpDesk and HPD:Worklog are overlaid, I've added 'Work Info Type' of "First Call Resolution" to the Incident form.. and to the HPD:Worklog form. Both with corresponding values of "18001". Per support - I now need to add a record to SYS:Menu Items for this to work correctly. Here comes the problem: The field 'Selection Code' won't allow me to add "18001" when I create a new record. The field is read only and I can't figure out where this 'Selection Code' value is being generated. Can anyone provide any guidance? :-) I haven't done this in awhile and it's driving me crazy. Am I on the right resolution path? Should I do this differently? Support seems stumped too... Thanks in Advance, Jase Brandon _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
