ARX data export - change the value and re-import. I've done this before and it's worked well.
Also - try copy to new function on WUT. Sometimes copy to new will make that field read-write. That's worked for me on status reasons. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Wednesday, April 18, 2012 12:40 PM To: arslist@ARSLIST.ORG Subject: 7.6.04 SP2 - How to add a Work Info Type to the Incident form ** Hello All, I've been banging my head on the keyboard for the last few hours and was hoping someone had already dealt with this. We are on 7.6.04 SP2 and I need to add a 'Work Info Type' to the Incident form of "First Call Resolution". I've ensured the form/view for HPD:HelpDesk and HPD:Worklog are overlaid, I've added 'Work Info Type' of "First Call Resolution" to the Incident form.. and to the HPD:Worklog form. Both with corresponding values of "18001". Per support - I now need to add a record to SYS:Menu Items for this to work correctly. Here comes the problem: The field 'Selection Code' won't allow me to add "18001" when I create a new record. The field is read only and I can't figure out where this 'Selection Code' value is being generated. Can anyone provide any guidance? :-) I haven't done this in awhile and it's driving me crazy. Am I on the right resolution path? Should I do this differently? Support seems stumped too... Thanks in Advance, Jase Brandon _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ <font face="monospace"size="-3"><br>The information transmitted is intended only for the person or entity to which it is addressed and <br>may contain confidential and/or privileged material. If the reader of this message is not the intended<br>recipient, you are hereby notified that your access is unauthorized, and any review, dissemination,<br>distribution or copying of this message including any attachments is strictly prohibited. If you are not<br>the intended recipient, please contact the sender and delete the material from any computer.<br> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
