Thanks for taking the time to post the solution. We had the same issue and BMC hadn't been able to identify the cause either. 30 seconds with the right knowledge and it was fixed.
Thanks again, Thad On Fri, Jun 8, 2012 at 12:26 PM, RemedyAdmin <ddus...@aim.com> wrote: > Not even user error was the cause, but admin error. (shaking my head). > > In one of the midtier that I was hitting, preference server was not > defined. > The menu and user mt logging depends on this. > > still can't believe something so simple, missed. > > On the bright side, working the webadmin - final found out where our SSO > files are deployed in web for documentation. So not to find out for portal > team where they host there files... like pulling teeth. > > Thanks to all that responded. > Dee > > > > RemedyAdmin wrote: > > > > Installed for year at most. Working then stopped. Per websphere admins > > nothing has changed. As the app owner I did not hange anything. 2 mt > > servers > > > > > > bigip/load balancer >> 2 http servers >> 2 mt app server >> f/w>> 1 > > arserver > > > > If I bypass bigip, same issue is seen via each http server. > > > > > > Jlbess wrote: > >> > >> Is this a new install or something that was working and then stopped? > >> > >> How many mid-tier and app servers are there? > >> > >> > >> > >> On Jun 8, 2012, at 1:46 AM, RemedyAdmin <ddus...@aim.com> wrote: > >> > >>> Meant to say, no logging. Because the button Are gray out so you can't > >>> click > >>> for an action > >>> > >>> > >>> > >>> > >>> RemedyAdmin wrote: > >>>> > >>>> Yes I have tried that. This is occurring on all forms, system and > >>>> custom. > >>>> Test Created new form also ( thinking old code) , but same. > >>>> > >>>> > >>>> I'm at a lost > >>>> > >>>> There is logging , or fiddler is not capture anything. I wonder > >>>> arsystem.css could be corrupted. > >>>> > >>>> > >>>> Jlbess wrote: > >>>>> > >>>>> Have you tried disabling those menu items for that view, saving the > >>>>> form, > >>>>> and re-enabling them? > >>>>> > >>>>> > >>>>> Jason > >>>>> > >>>>> > >>>>> > >>>>> On Jun 7, 2012, at 5:58 PM, RemedyAdmin <ddus...@aim.com> wrote: > >>>>> > >>>>>> Can anyone assist? > >>>>>> > >>>>>> I have a open request with BMC; they are requesting going to version > >>>>>> 7.5P8 > >>>>>> to look at it. They have not seen this issue before. > >>>>>> > >>>>>> > >>>>>> RemedyAdmin wrote: > >>>>>>> > >>>>>>> Help please, > >>>>>>> > >>>>>>> Has anyone encountered this issue, > >>>>>>> > >>>>>>> Accessible menu items grayed-out in MT and MT user logging not > >>>>>>> working > >>>>>>> (logging screen doesnot open). The main one is the SEARCHES. > >>>>>>> > >>>>>>> MT7.5P4 > >>>>>>> WebSphere 6.1 > >>>>>>> Oracle 11g > >>>>>>> ARS 7.5P4 > >>>>>>> Unix 6.1 > >>>>>>> > >>>>>>> > http://old.nabble.com/file/p33976479/AfterSearchinModifyModeCapture.jpg > >>>>>>> > >>>>>> > >>>>>> > >>>>>> ----- > >>>>>> > >>>>>> Dee > >>>>>> -- > >>>>>> View this message in context: > >>>>>> > http://old.nabble.com/Accessible-menu-items-grayed-out-in-MT-and-MT-user-logging-not-working-tp33976479p33978587.html > >>>>>> Sent from the ARS (Action Request System) mailing list archive at > >>>>>> Nabble.com. > >>>>>> > >>>>>> > _______________________________________________________________________________ > >>>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >>>>>> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > >>>>> > >>>>> > _______________________________________________________________________________ > >>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >>>>> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > >>>>> > >>>>> > >>>> > >>>> > >>> > >>> > >>> ----- > >>> > >>> Dee > >>> -- > >>> View this message in context: > >>> > http://old.nabble.com/Accessible-menu-items-grayed-out-in-MT-and-MT-user-logging-not-working-tp33976479p33979685.html > >>> Sent from the ARS (Action Request System) mailing list archive at > >>> Nabble.com. > >>> > >>> > _______________________________________________________________________________ > >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >>> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > >> > >> > _______________________________________________________________________________ > >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > >> > >> > > > > > > > ----- > > Dee > -- > View this message in context: > http://old.nabble.com/Accessible-menu-items-grayed-out-in-MT-and-MT-user-logging-not-working-tp33976479p33983509.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
