Happy to post solutions. In this case, BMC miss understood what was reported, with a web ex - they resolved it (2sec). What hurt was the goose chase prior to webex.
Thad Esser wrote: > > Thanks for taking the time to post the solution. We had the same issue > and > BMC hadn't been able to identify the cause either. 30 seconds with the > right knowledge and it was fixed. > > Thanks again, > Thad > On Fri, Jun 8, 2012 at 12:26 PM, RemedyAdmin <ddus...@aim.com> wrote: > >> Not even user error was the cause, but admin error. (shaking my head). >> >> In one of the midtier that I was hitting, preference server was not >> defined. >> The menu and user mt logging depends on this. >> >> still can't believe something so simple, missed. >> >> On the bright side, working the webadmin - final found out where our SSO >> files are deployed in web for documentation. So not to find out for >> portal >> team where they host there files... like pulling teeth. >> >> Thanks to all that responded. >> Dee >> >> >> >> RemedyAdmin wrote: >> > >> > Installed for year at most. Working then stopped. Per websphere admins >> > nothing has changed. As the app owner I did not hange anything. 2 mt >> > servers >> > >> > >> > bigip/load balancer >> 2 http servers >> 2 mt app server >> f/w>> 1 >> > arserver >> > >> > If I bypass bigip, same issue is seen via each http server. >> > >> > >> > Jlbess wrote: >> >> >> >> Is this a new install or something that was working and then stopped? >> >> >> >> How many mid-tier and app servers are there? >> >> >> >> >> >> >> >> On Jun 8, 2012, at 1:46 AM, RemedyAdmin <ddus...@aim.com> wrote: >> >> >> >>> Meant to say, no logging. Because the button Are gray out so you >> can't >> >>> click >> >>> for an action >> >>> >> >>> >> >>> >> >>> >> >>> RemedyAdmin wrote: >> >>>> >> >>>> Yes I have tried that. This is occurring on all forms, system and >> >>>> custom. >> >>>> Test Created new form also ( thinking old code) , but same. >> >>>> >> >>>> >> >>>> I'm at a lost >> >>>> >> >>>> There is logging , or fiddler is not capture anything. I wonder >> >>>> arsystem.css could be corrupted. >> >>>> >> >>>> >> >>>> Jlbess wrote: >> >>>>> >> >>>>> Have you tried disabling those menu items for that view, saving the >> >>>>> form, >> >>>>> and re-enabling them? >> >>>>> >> >>>>> >> >>>>> Jason >> >>>>> >> >>>>> >> >>>>> >> >>>>> On Jun 7, 2012, at 5:58 PM, RemedyAdmin <ddus...@aim.com> wrote: >> >>>>> >> >>>>>> Can anyone assist? >> >>>>>> >> >>>>>> I have a open request with BMC; they are requesting going to >> version >> >>>>>> 7.5P8 >> >>>>>> to look at it. They have not seen this issue before. >> >>>>>> >> >>>>>> >> >>>>>> RemedyAdmin wrote: >> >>>>>>> >> >>>>>>> Help please, >> >>>>>>> >> >>>>>>> Has anyone encountered this issue, >> >>>>>>> >> >>>>>>> Accessible menu items grayed-out in MT and MT user logging not >> >>>>>>> working >> >>>>>>> (logging screen doesnot open). The main one is the SEARCHES. >> >>>>>>> >> >>>>>>> MT7.5P4 >> >>>>>>> WebSphere 6.1 >> >>>>>>> Oracle 11g >> >>>>>>> ARS 7.5P4 >> >>>>>>> Unix 6.1 >> >>>>>>> >> >>>>>>> >> http://old.nabble.com/file/p33976479/AfterSearchinModifyModeCapture.jpg >> >>>>>>> >> >>>>>> >> >>>>>> >> >>>>>> ----- >> >>>>>> >> >>>>>> Dee >> >>>>>> -- >> >>>>>> View this message in context: >> >>>>>> >> http://old.nabble.com/Accessible-menu-items-grayed-out-in-MT-and-MT-user-logging-not-working-tp33976479p33978587.html >> >>>>>> Sent from the ARS (Action Request System) mailing list archive at >> >>>>>> Nabble.com. >> >>>>>> >> >>>>>> >> _______________________________________________________________________________ >> >>>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> >>>>>> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >> >>>>> >> >>>>> >> _______________________________________________________________________________ >> >>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> >>>>> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >> >>>>> >> >>>>> >> >>>> >> >>>> >> >>> >> >>> >> >>> ----- >> >>> >> >>> Dee >> >>> -- >> >>> View this message in context: >> >>> >> http://old.nabble.com/Accessible-menu-items-grayed-out-in-MT-and-MT-user-logging-not-working-tp33976479p33979685.html >> >>> Sent from the ARS (Action Request System) mailing list archive at >> >>> Nabble.com. >> >>> >> >>> >> _______________________________________________________________________________ >> >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> >>> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >> >> >> >> >> _______________________________________________________________________________ >> >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >> >> >> >> >> > >> > >> >> >> ----- >> >> Dee >> -- >> View this message in context: >> http://old.nabble.com/Accessible-menu-items-grayed-out-in-MT-and-MT-user-logging-not-working-tp33976479p33983509.html >> Sent from the ARS (Action Request System) mailing list archive at >> Nabble.com. >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >> > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > ----- Dee -- View this message in context: http://old.nabble.com/Accessible-menu-items-grayed-out-in-MT-and-MT-user-logging-not-working-tp33976479p33987784.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
