> I'm not sure I've seen a case where someone goes from Remedy to ServiceNow > and stays there.
I know several former Remedy/BMC consultants that moved to ServiceNow. They indicated that their prime selling point method is: "Why are you unhappy with your current vendor? Here's how we can change that." (I am not picking on BMC as the vendor here. That is apparently their pitch no matter which tool they are coming from. And everyone is coming from something.) > From a functionality standpoint, I've heard that companies used to the Remedy > suite generally end up unhappy with ServiceNow and either go back to Remedy > or look at other platforms. Supposedly AIG is such a case, but I cannot confirm that. I have heard of no other companies that went from ServiceNow to Remedy. (But, not being in the know, that doesn't mean much.) Do you know of any, by name? Just curious. > Also, I'm not sure that most medium to large companies are willing to put > sensitive data outside of protected networks. You know, I have heard this said several times on this thread. That is not an argument against ServiceNow, but an argument against Cloud Computing, which BMC On Demand and Remedyforce both represent. The US Federal Government has agencies that use ServiceNow; they just use it at certified facilities like Terramark. HP is developing the Army Private Cloud just for this purpose. Even Amazon EC2 has GovCloud. What this argument says is that you think you can secure your data better than data center professionals who do this is secure facilities. You may be right. But for many customers, that is far from true. Dale _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
