Another point that I would make is that based on my own observations, I'm not sure I've seen a case where someone goes from Remedy to ServiceNow and stays there. From a functionality standpoint, I've heard that companies used to the Remedy suite generally end up unhappy with ServiceNow and either go back to Remedy or look at other platforms.
There are definitely areas that BMC needs to improve upon, but I do think they're ahead of the other suites in terms of functionality. Also, I'm not sure that most medium to large companies are willing to put sensitive data outside of protected networks. Cloud computing is great, but I think private clouds internal to a company's datacenter are the way to go. Amazon's recent cloud outages are a perfect example of how you can't trust critical applications and infrastructure to external resources that you have no visibility into or control over. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sachin Sent: Wednesday, July 04, 2012 4:56 AM To: arslist@ARSLIST.ORG Subject: BMC Remedy ITSM Vs Service Now Hello Experts, I am looking into resources for comparing BMC Remedy ITSM Vs Service Now. But, we have to admit that BMC's RoD SaaS solution is not competing anywhere with Service Now ITSM SaaS Solution. ( The comparative figures of both solutions tells everyone real story). I am wondering how BMC Remedy on premise ITSM can beat Service now since RoD,RemedyForce solution is also not giving any real fight to Service Now due to number of reasons. I can think of following parameters while comparing Remedy ITSM Vs Service Now. a) License Cost - Remedy ITSM licensing cost structure is too high as compared to Service now licensing cost.SNOW charges licenses as per usage. b) Implementation timelines - Service now holds edge over Remedy ITSM since they have instance based implementation. ( Service Now still haven't tested ITSM upgrade roadblocks) c) Customization Ease - Remedy ITSM will win over this point since their ITSM source code is open to customized for customers. d) Support and Maintenance Costs - Service now holds edge over Remedy in this point. I am wondering how BMC win deals over SNOW. What are strong selling points of BMC Remedy ITSM over SNOW? Regards, Sachin _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
