Tauf, Do BMC use BMC ITSM or customised AR System applications internally?
Doug, I don't believe your points about performance are still true. It's clear that when you were running the show, there was a great emphasis on performance/scalability, but that is no longer the case. When we're performing a webex SSO Plugin install, we're always asked how long it takes: we make the point that it's a quick process (ie 20 minutes), but waiting for AR System to restart is increasingly the longest part of the process. And then Mid Tier restarts and locks up as it caches workflow that should be stored on disc as JS files. Perhaps this is fixed in ITSM 8 :) John _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
