Currently, BMC Legal designates BMC documentation as intellectual property that is only available to customers with a valid Support contract. Thus it is protected behind Support Central and not publicly available.
A change in this interpretation is being considered (for about 2 years now). If it does change, I'll let the list know. -David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Monday, August 13, 2012 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: How to check Remedy Logins that are using Web Service Just wondering - any reason why BMC does not have an external facing version of their Javadoc??? I always seem to search and find it on JavaSystemSolutions site - but never on BMC. From: http://www.javasystemsolutions.com/documentation/thirdparty/arapi/constant-values.html#com.remedy.arsys.api.Constants.AR_FUNCTION_LENGTHC public static final int AR_CLIENT_TYPE_ALERT 21 public static final int AR_CLIENT_TYPE_APPROVAL 7 public static final int AR_CLIENT_TYPE_CACHE 15 public static final int AR_CLIENT_TYPE_CHANGE_ID 4009 public static final int AR_CLIENT_TYPE_CHANGE_SEL 4008 public static final int AR_CLIENT_TYPE_DISPATCHER 4001 public static final int AR_CLIENT_TYPE_DIST 16 public static final int AR_CLIENT_TYPE_DRIVER 4000 public static final int AR_CLIENT_TYPE_DSO 5 public static final int AR_CLIENT_TYPE_EIE 13 public static final int AR_CLIENT_TYPE_END_OF_PRODUCT 3999 public static final int AR_CLIENT_TYPE_END_OF_RESERVED_RANGE 5000 public static final int AR_CLIENT_TYPE_FLASHBOARDS 11 public static final int AR_CLIENT_TYPE_FLASHBOARDS_MID_TIER 12 public static final int AR_CLIENT_TYPE_HELP 4002 public static final int AR_CLIENT_TYPE_IMPORT_CMD 19 public static final int AR_CLIENT_TYPE_JANITOR 4003 public static final int AR_CLIENT_TYPE_MAIL 18 public static final int AR_CLIENT_TYPE_MAIL_DAEMON 22 public static final int AR_CLIENT_TYPE_MENU 4004 public static final int AR_CLIENT_TYPE_MID_TIER 9 public static final int AR_CLIENT_TYPE_ODBC 6 public static final int AR_CLIENT_TYPE_PALM_PILOT 10 public static final int AR_CLIENT_TYPE_PRE_50 1 public static final int AR_CLIENT_TYPE_RELOAD 14 public static final int AR_CLIENT_TYPE_REPORT_PLUGIN 20 public static final int AR_CLIENT_TYPE_RUN_MACRO 17 public static final int AR_CLIENT_TYPE_SIM_PUBLISHING_SERVER 28 public static final int AR_CLIENT_TYPE_SIM_SME 29 public static final int AR_CLIENT_TYPE_SQLED 4007 public static final int AR_CLIENT_TYPE_STRUCT 4005 public static final int AR_CLIENT_TYPE_TEXT 4006 public static final int AR_CLIENT_TYPE_UNKNOWN 0 public static final int AR_CLIENT_TYPE_UNPRODUCTIZED_START 4000 public static final int AR_CLIENT_TYPE_WAT 2 public static final int AR_CLIENT_TYPE_WEB_SERVER 8 public static final int AR_CLIENT_TYPE_WEBSERVICE 34 public static final int AR_CLIENT_TYPE_WIP 4 public static final int AR_CLIENT_TYPE_WUT 3 -John On Aug 13, 2012, at 3:47 PM, Joe Martin D'Souza <jdso...@shyle.net> wrote: That's what I was thinking too as most of the lower client types were already exhausted before WS was even available as a client type. One easy way to confirm whether it is 8 or 34 is to check the ar.h file that gets bundled with the AR API's if installed.. This file will have a list of all client type variables with its numbers in the body of that header file.. I do not have it handy right now or I would check it for you guys.. This file is how I check what a client type value should be usually when coding and I am not sure through memory what it is or may be.. But I think I agree with Fred that it could probably be 34 and not 8 as those low numbers were taken well before WS was a reality as far as the ARS is concerned.. Joe -----Original Message----- From: Mueller, Doug Sent: Monday, August 13, 2012 2:08 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: How to check Remedy Logins that are using Web Service Fred, Well, the code that the engineer looked up for me indicated 8. Now, maybe they looked up something wrong and it is 34. EITHER WAY, it is different for Web Services and interactive mid-tier traffic. I did think it was odd to be 8 since 8 was originally the client-type of an earlier incarnation of the web support (the "waserver" for the old timers on the list). So, it may be 8, it may be 34. The key is that now that you know there is a difference, you can look for it and key off of whichever value it turns out to be... Sorry about giving the wrong number if it is indeed 34 instead of 8. Doug Mueller -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Monday, August 13, 2012 11:02 AM To: arslist@ARSLIST.ORG Subject: Re: How to check Remedy Logins that are using Web Service You can find the complete list of BMC defined client types for your version in the ar.h file (search for AR_CLIENT_TYPE ) in the API directory include folder. I hate to disagree with "Mr. Doug", but I thought it was client type 34 Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Monday, August 13, 2012 12:56 PM To: arslist@ARSLIST.ORG Subject: Re: How to check Remedy Logins that are using Web Service Interesting. I thought that because WS calls came through the Mid-Tier server that it would also come in as 9....good to know. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Monday, August 13, 2012 11:54 AM To: arslist@ARSLIST.ORG Subject: Re: How to check Remedy Logins that are using Web Service ** Kali, The CLIENT_TYPE will tell you where calls are coming from (if it is used). And, for web services, it is used. Client type 8 is the client type value for Web Services. Client type 9 would be from the mid-tier. And, there are many other client types for other components of the system. The client-type can be tested for in any server side workflow using the keyword $CLIENT_TYPE$. You can test for the web service client type. The client type is listed on the starting line of an API call in the API log if you want to look in the log to see it. It should be translated to words if the server has a mapping for it or if not, the index is listed. But, you should be able to tell which client type each API comes from. Any that say 0 mean that the program interacting with the server has not specified who they are - which means either a BMC program that did not set it or a custom program. I hope this helps you find the traffic you are looking for. Doug Mueller -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kali Obsum Sent: Monday, August 13, 2012 1:55 AM To: arslist@ARSLIST.ORG Subject: How to check Remedy Logins that are using Web Service ** Hi, Is there any logs within Remedy 7.6.03 we can check to find which Remedy logins are creating tickets via WS or accessing any Remedy WS? Regards, Kali _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" -- John Sundberg Kinetic Data, Inc. "Your Business, Your Process" Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
