Why would anyone in BMC think that their competitors wouldn't have the software, documentation etc? So I see no really reason to keep it to people who pay money.
It also brings back the old conversation of having a developer license so people could learn independently. The only option is get a job with a customer or partner and get the software/documents that way. Let's hope there is a positive change On 17 Aug 2012, at 01:51, John Sundberg <john.sundb...@kineticdata.com> wrote: > Ok thx for info. > > If they are looking for votes - I vote the API should be openly documented > and marketed and pushed to the larger community. I think it would be a > positive for BMC ITSM/ Remedy to work easily with the bigger environment. > > And side note - I can think of ZERO that would be lost by BMC by making it > available. > > Oh - except for the trade secret that BMC uses integers for their Status > field. > > > -John > > Sent from my iPhone > > On Aug 16, 2012, at 6:06 PM, "Easter, David" <david_eas...@bmc.com> wrote: > >> Currently, BMC Legal designates BMC documentation as intellectual property >> that is only available to customers with a valid Support contract. Thus it >> is protected behind Support Central and not publicly available. >> >> A change in this interpretation is being considered (for about 2 years now). >> If it does change, I'll let the list know. >> >> -David J. Easter >> Manager of Product Management, AR System >> BSM & Atrium Solutions Management >> BMC Software, Inc. >> >> The opinions, statements, and/or suggested courses of action expressed in >> this E-mail do not necessarily reflect those of BMC Software, Inc. My >> voluntary participation in this forum is not intended to convey a role as a >> spokesperson, liaison or public relations representative for BMC Software, >> Inc. >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg >> Sent: Monday, August 13, 2012 1:54 PM >> To: arslist@ARSLIST.ORG >> Subject: Re: How to check Remedy Logins that are using Web Service >> >> Just wondering - any reason why BMC does not have an external facing version >> of their Javadoc??? >> I always seem to search and find it on JavaSystemSolutions site - but never >> on BMC. >> >> From: >> http://www.javasystemsolutions.com/documentation/thirdparty/arapi/constant-values.html#com.remedy.arsys.api.Constants.AR_FUNCTION_LENGTHC >> >> >> >> public static final int AR_CLIENT_TYPE_ALERT 21 >> public static final int AR_CLIENT_TYPE_APPROVAL 7 >> public static final int AR_CLIENT_TYPE_CACHE 15 >> public static final int AR_CLIENT_TYPE_CHANGE_ID 4009 >> public static final int AR_CLIENT_TYPE_CHANGE_SEL 4008 >> public static final int AR_CLIENT_TYPE_DISPATCHER 4001 >> public static final int AR_CLIENT_TYPE_DIST 16 >> public static final int AR_CLIENT_TYPE_DRIVER 4000 >> public static final int AR_CLIENT_TYPE_DSO 5 >> public static final int AR_CLIENT_TYPE_EIE 13 >> public static final int AR_CLIENT_TYPE_END_OF_PRODUCT 3999 >> public static final int AR_CLIENT_TYPE_END_OF_RESERVED_RANGE 5000 >> public static final int AR_CLIENT_TYPE_FLASHBOARDS 11 >> public static final int AR_CLIENT_TYPE_FLASHBOARDS_MID_TIER 12 >> public static final int AR_CLIENT_TYPE_HELP 4002 >> public static final int AR_CLIENT_TYPE_IMPORT_CMD 19 >> public static final int AR_CLIENT_TYPE_JANITOR 4003 >> public static final int AR_CLIENT_TYPE_MAIL 18 >> public static final int AR_CLIENT_TYPE_MAIL_DAEMON 22 >> public static final int AR_CLIENT_TYPE_MENU 4004 >> public static final int AR_CLIENT_TYPE_MID_TIER 9 >> public static final int AR_CLIENT_TYPE_ODBC 6 >> public static final int AR_CLIENT_TYPE_PALM_PILOT 10 >> public static final int AR_CLIENT_TYPE_PRE_50 1 >> public static final int AR_CLIENT_TYPE_RELOAD 14 >> public static final int AR_CLIENT_TYPE_REPORT_PLUGIN 20 >> public static final int AR_CLIENT_TYPE_RUN_MACRO 17 >> public static final int AR_CLIENT_TYPE_SIM_PUBLISHING_SERVER 28 >> public static final int AR_CLIENT_TYPE_SIM_SME 29 >> public static final int AR_CLIENT_TYPE_SQLED 4007 >> public static final int AR_CLIENT_TYPE_STRUCT 4005 >> public static final int AR_CLIENT_TYPE_TEXT 4006 >> public static final int AR_CLIENT_TYPE_UNKNOWN 0 >> public static final int AR_CLIENT_TYPE_UNPRODUCTIZED_START 4000 >> public static final int AR_CLIENT_TYPE_WAT 2 >> public static final int AR_CLIENT_TYPE_WEB_SERVER 8 >> public static final int AR_CLIENT_TYPE_WEBSERVICE 34 >> public static final int AR_CLIENT_TYPE_WIP 4 >> public static final int AR_CLIENT_TYPE_WUT 3 >> >> >> >> >> -John >> >> >> >> >> On Aug 13, 2012, at 3:47 PM, Joe Martin D'Souza <jdso...@shyle.net> wrote: >> >> That's what I was thinking too as most of the lower client types were >> already exhausted before WS was even available as a client type. >> >> One easy way to confirm whether it is 8 or 34 is to check the ar.h file that >> gets bundled with the AR API's if installed.. >> >> This file will have a list of all client type variables with its numbers in >> the body of that header file.. I do not have it handy right now or I would >> check it for you guys.. This file is how I check what a client type value >> should be usually when coding and I am not sure through memory what it is or >> may be.. >> >> But I think I agree with Fred that it could probably be 34 and not 8 as >> those low numbers were taken well before WS was a reality as far as the ARS >> is concerned.. >> >> Joe >> >> -----Original Message----- From: Mueller, Doug >> Sent: Monday, August 13, 2012 2:08 PM Newsgroups: >> public.remedy.arsystem.general >> To: arslist@ARSLIST.ORG >> Subject: Re: How to check Remedy Logins that are using Web Service >> >> Fred, >> >> Well, the code that the engineer looked up for me indicated 8. >> >> Now, maybe they looked up something wrong and it is 34. >> >> EITHER WAY, it is different for Web Services and interactive mid-tier >> traffic. >> >> I did think it was odd to be 8 since 8 was originally the client-type of an >> earlier >> incarnation of the web support (the "waserver" for the old timers on the >> list). >> >> So, it may be 8, it may be 34. The key is that now that you know there is a >> difference, you can look for it and key off of whichever value it turns out >> to be... >> >> Sorry about giving the wrong number if it is indeed 34 instead of 8. >> >> Doug Mueller >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W >> Sent: Monday, August 13, 2012 11:02 AM >> To: arslist@ARSLIST.ORG >> Subject: Re: How to check Remedy Logins that are using Web Service >> >> You can find the complete list of BMC defined client types for your version >> in the ar.h file (search for AR_CLIENT_TYPE ) in the API directory include >> folder. >> >> I hate to disagree with "Mr. Doug", but I thought it was client type 34 >> >> Fred >> >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC >> Sent: Monday, August 13, 2012 12:56 PM >> To: arslist@ARSLIST.ORG >> Subject: Re: How to check Remedy Logins that are using Web Service >> >> Interesting. I thought that because WS calls came through the Mid-Tier >> server that it would also come in as 9....good to know. >> >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug >> Sent: Monday, August 13, 2012 11:54 AM >> To: arslist@ARSLIST.ORG >> Subject: Re: How to check Remedy Logins that are using Web Service >> >> ** >> >> Kali, >> >> The CLIENT_TYPE will tell you where calls are coming from (if it is used). >> >> And, for web services, it is used. >> >> Client type 8 is the client type value for Web Services. Client type 9 >> would be from the mid-tier. And, there >> are many other client types for other components of the system. >> >> The client-type can be tested for in any server side workflow using the >> keyword $CLIENT_TYPE$. You can test >> for the web service client type. >> >> The client type is listed on the starting line of an API call in the API log >> if you want to look in the log to see it. >> >> It should be translated to words if the server has a mapping for it or if >> not, the index is listed. But, you should >> be able to tell which client type each API comes from. Any that say 0 mean >> that the program interacting with >> the server has not specified who they are - which means either a BMC program >> that did not set it or a custom >> program. >> >> >> I hope this helps you find the traffic you are looking for. >> >> Doug Mueller >> >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG] On Behalf Of Kali Obsum >> Sent: Monday, August 13, 2012 1:55 AM >> To: arslist@ARSLIST.ORG >> Subject: How to check Remedy Logins that are using Web Service >> >> ** >> >> Hi, >> >> Is there any logs within Remedy 7.6.03 we can check to find which Remedy >> logins are creating tickets via WS or accessing any Remedy WS? >> >> Regards, >> Kali >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >> >> -- >> John Sundberg >> >> Kinetic Data, Inc. >> "Your Business, Your Process" >> Recipient of: >> >> WWRUG10 Best Customer Service/Support Award >> WWRUG09 Innovator of the Year Award >> >> john.sundb...@kineticdata.com >> 651.556.0930 I www.kineticdata.com >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
