Sounds to me like there may be information missing on both sides, but here's the raw information.
Under Suite (blue) licensing, license entitlement is sold in bundles. So for the "Service Desk User" bundle, you get the following entitlements: AR User Fixed Incident Mgmt Fixed Problem Mgmt Fixed Or AR User Floating Incident Mgmt Floating Problem Mgmt Floating The AR User portion of the bundle _can_ be used for custom/bespoke applications or extensions. However, obviously the Incident/Problem licenses require that the AR User license be present on the same AR System server to operate - i.e. you can't install the AR User on one system and the Incident/Problem on another and expect to use Incident/Problem on the second system. Fixed licenses are site licenses - they are associated with a named user. Thus the same human being is entitled to use the purchased fixed entitlement on multiple instance, but _only_ if the login name is exactly the same on every instance. Floating licenses are linked to an instance, but can be shared by multiple human beings. The number of people that can concurrently be logged in equals the number of installed floating user licenses. Even if the same human being goes to a second instance, they will need to access a second purchased floating license. So two possibilities: 1. If Fixed was purchased, the fixed licenses could be activated on a second instance as long as they are assigned to the same named user with the same login name. The AR System User license could be used to power a custom/bespoke application. 2. If floating, the licenses would all have to be deactivated on the first instance and then enabled on the second instance. The floating AR System User license could be used then to power either Incident/Problem or a custom/bespoke application. So one outstanding question is - which bundle did they buy? Thanks, David J. Easter Product Line Manager, AR System BSM & Atrium Solutions Mgmt BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, November 27, 2012 5:53 AM To: arslist@ARSLIST.ORG Subject: Re: Blue (new) license agreement issues... I would disagree, because part of that stack is a Remedy base license....which is all that's needed to run custom apps....I would certainly get clarification directly from BMC on this one. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, November 27, 2012 6:35 AM To: arslist@ARSLIST.ORG Subject: Re: Blue (new) license agreement issues... Hi L.J., They say we can't move the entire license stack, and then run a home-grown application on that license. Best Regards - Misi, RRR AB, http://rrr.se > Misi, > So are you saying that they want to move the AR User, but not the > Incident/Problem, or that they want to move the entire stack to > another server, even though the other server doesn't contain service > desk....I would imagine that moving the entire license stack would be > possible....it would be using a more expensive license than necessary > (only need the AR License)...but as long as it isn't being used in > more than one environment at a time, I can't see it as being a problem. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky > Sent: Tuesday, November 27, 2012 1:52 AM > To: arslist@ARSLIST.ORG > Subject: Blue (new) license agreement issues... > > Hi, > > I have a client with Service Desk Fixed/Floating licenses. > > Technically, 1 Service Desk Fixed/Floating license equals this: > 1 AR User Fixed/Floating > 1 Incident Mgmt Fixed/Floating > 1 Problem Mgmt Fixed/Floating > > They are told that they are NOT allowed to run home-grown forms on a > Service Desk Fixed/Floating license! > > If we go into more details, they want to move some of the Service Desk > Fixed/Floating licenses to a separate server where the home grown > license resides. But to me, that should make no difference. > > Any input on this? > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP > 2011) > > Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
