What we learned: read the contract carefully before signing. Sent from my iPhone
On Dec 3, 2012, at 9:06 AM, "Longwing, LJ CTR MDA/IC" <lj.longwing....@mda.mil> wrote: > What a strange clause > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky > Sent: Monday, December 03, 2012 4:56 AM > To: arslist@ARSLIST.ORG > Subject: Re: Blue (new) license agreement issues... > > Hi, > > The "misunderstanding" as such has been sorted out. And both parties seems to > have been correct. > > I was correct in that Service Desk User licenses can normally be used for > custom applications. So no one needs to worry. > > In this specific case however, the customer had a special clause in their > license agreement stating that they could NOT use the licenses for custom > applications. > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > >> Sounds to me like there may be information missing on both sides, but >> here's the raw information. >> >> Under Suite (blue) licensing, license entitlement is sold in bundles. >> So for the "Service Desk User" bundle, you get the following entitlements: >> >> AR User Fixed >> Incident Mgmt Fixed >> Problem Mgmt Fixed >> >> Or >> >> AR User Floating >> Incident Mgmt Floating >> Problem Mgmt Floating >> >> The AR User portion of the bundle _can_ be used for custom/bespoke >> applications or extensions. However, obviously the Incident/Problem >> licenses require that the AR User license be present on the same AR >> System server to operate - i.e. you can't install the AR User on one >> system and the Incident/Problem on another and expect to use >> Incident/Problem on the second system. >> >> Fixed licenses are site licenses - they are associated with a named user. >> Thus the same human being is entitled to use the purchased fixed >> entitlement on multiple instance, but _only_ if the login name is >> exactly the same on every instance. >> >> Floating licenses are linked to an instance, but can be shared by >> multiple human beings. The number of people that can concurrently be >> logged in equals the number of installed floating user licenses. Even >> if the same human being goes to a second instance, they will need to >> access a second purchased floating license. >> >> So two possibilities: >> >> 1. If Fixed was purchased, the fixed licenses could be activated on a >> second instance as long as they are assigned to the same named user >> with the same login name. The AR System User license could be used to >> power a custom/bespoke application. >> >> 2. If floating, the licenses would all have to be deactivated on the >> first instance and then enabled on the second instance. The floating >> AR System User license could be used then to power either >> Incident/Problem or a custom/bespoke application. >> >> >> So one outstanding question is - which bundle did they buy? >> >> Thanks, >> >> David J. Easter >> Product Line Manager, AR System >> BSM & Atrium Solutions Mgmt >> BMC Software, Inc. >> >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC >> Sent: Tuesday, November 27, 2012 5:53 AM >> To: arslist@ARSLIST.ORG >> Subject: Re: Blue (new) license agreement issues... >> >> I would disagree, because part of that stack is a Remedy base >> license....which is all that's needed to run custom apps....I would >> certainly get clarification directly from BMC on this one. >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky >> Sent: Tuesday, November 27, 2012 6:35 AM >> To: arslist@ARSLIST.ORG >> Subject: Re: Blue (new) license agreement issues... >> >> Hi L.J., >> >> They say we can't move the entire license stack, and then run a >> home-grown application on that license. >> >> Best Regards - Misi, RRR AB, http://rrr.se >> >>> Misi, >>> So are you saying that they want to move the AR User, but not the >>> Incident/Problem, or that they want to move the entire stack to >>> another server, even though the other server doesn't contain service >>> desk....I would imagine that moving the entire license stack would be >>> possible....it would be using a more expensive license than necessary >>> (only need the AR License)...but as long as it isn't being used in >>> more than one environment at a time, I can't see it as being a problem. >>> >>> -----Original Message----- >>> From: Action Request System discussion list(ARSList) >>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky >>> Sent: Tuesday, November 27, 2012 1:52 AM >>> To: arslist@ARSLIST.ORG >>> Subject: Blue (new) license agreement issues... >>> >>> Hi, >>> >>> I have a client with Service Desk Fixed/Floating licenses. >>> >>> Technically, 1 Service Desk Fixed/Floating license equals this: >>> 1 AR User Fixed/Floating >>> 1 Incident Mgmt Fixed/Floating >>> 1 Problem Mgmt Fixed/Floating >>> >>> They are told that they are NOT allowed to run home-grown forms on a >>> Service Desk Fixed/Floating license! >>> >>> If we go into more details, they want to move some of the Service >>> Desk Fixed/Floating licenses to a separate server where the home >>> grown license resides. But to me, that should make no difference. >>> >>> Any input on this? >>> >>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP >>> 2011) >>> >>> Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12): >>> * RRR|License - Not enough Remedy licenses? Save money by optimizing. >>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy >>> logs. >>> Find these products, and many free tools and utilities, at >>> http://rrr.se. >>> >>> _____________________________________________________________________ >>> _ _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >>> >>> _____________________________________________________________________ >>> _ _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >> >> ______________________________________________________________________ >> _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >> >> ______________________________________________________________________ >> _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >> >> ______________________________________________________________________ >> _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers > Are, and have been for 20 years" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
