Hi, Is the user you have configured in the AREA forms setup for a "Simple Bind" in AD?
The LDP.exe tool can login using different authentication methods but ARS expects a Simple Bind user to be provided and used. This user must also be specified in the AREA configuration as a fully qualified distignuishedName (including CN, OU, etc). Check with your AD team to ensure that the credentials supplied are for a Simple Bind user configuration. _____ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: 10 April 2013 15:19 To: arslist@ARSLIST.ORG Subject: Re: AD Integration ** I did that too and got those clear error logs. On Wednesday, 10 April 2013, Hullule, Kiran wrote: ** Please can you set Plugin-Log-Level to "ALL" from server admin console and then reproduce the error,get the logs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG <javascript:_e(%7b%7d,%20'cvml',%20'arslist@ARSLIST.ORG');> ] On Behalf Of Karthick S Sent: Wednesday, April 10, 2013 7:19 PM To: arslist@ARSLIST.ORG <javascript:_e(%7b%7d,%20'cvml',%20'arslist@ARSLIST.ORG');> Subject: Re: AD Integration ** Plugin Log: <PLGN> <TID: 032312> <RPC ID: 0000000108> <Queue: ARDBC > <Client-RPC: 390695> /* Wed Apr 10 2013 15:07:56.9240 */-GE OK <PLGN> <TID: 032312> <RPC ID: 0000000109> <Queue: ARDBC > <Client-RPC: 390695> /* Wed Apr 10 2013 15:07:56.9390 */+CT ARDBCCommitTransaction -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION <PLGN> <TID: 032312> <RPC ID: 0000000109> <Queue: ARDBC > <Client-RPC: 390695> /* Wed Apr 10 2013 15:07:56.9390 */-CT OK <PLGN> <TID: 032844> <RPC ID: 0000000110> <Queue: AREA > <Client-RPC: 390695> /* Wed Apr 10 2013 15:08:18.7050 */+VL AREAVerifyLoginCallback -- user sundararajan <PLGN> <TID: 032844> <RPC ID: 0000000110> <Queue: AREA > <Client-RPC: 390695> /* Wed Apr 10 2013 15:08:18.7050 */-VL FAIL <PLGN> <TID: 032844> <RPC ID: 0000000111> <Queue: AREA > <Client-RPC: 390695> /* Wed Apr 10 2013 15:08:29.8460 */+VL AREAVerifyLoginCallback -- user ali\sundararajan <PLGN> <TID: 032844> <RPC ID: 0000000111> <Queue: AREA > <Client-RPC: 390695> /* Wed Apr 10 2013 15:08:29.8460 */-VL FAIL <PLGN> <TID: 032844> <RPC ID: 0000000112> <Queue: AREA > <Client-RPC: 390695> /* Wed Apr 10 2013 15:08:45.9870 */+VL AREAVerifyLoginCallback -- user Sundararajan@ali.local <PLGN> <TID: 032844> <RPC ID: 0000000112> <Queue: AREA > <Client-RPC: 390695> /* Wed Apr 10 2013 15:08:45.9870 */-VL FAIL <PLGN> <TID: 032844> <RPC ID: 0000000113> <Queue: AREA > <Client-RPC: 390695> /* Wed Apr 10 2013 15:08:51.7840 */+VL AREAVerifyLoginCallback -- user Sundararajan@ali.local <PLGN> <TID: 032844> <RPC ID: 0000000113> <Queue: AREA > <Client-RPC: 390695> /* Wed Apr 10 2013 15:08:51.7840 */-VL FAIL <PLGN> <TID: 032312> <RPC ID: 0000000114> <Queue: ARDBC > <Client-RPC: 390695> /* Wed Apr 10 2013 15:09:18.5340 */+GLEWF ARDBCGetListEntryWithFields -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form I have Give the RPC Program number correct and even checked the cross reference blank password, but still nothing happening. On Wed, Apr 10, 2013 at 11:45 PM, Hullule, Kiran <kiran_hull...@bmc.com> wrote: ** What does your arplugin log shows for +VL (VerifyLoginCallBack) call, invalid credential? Found user but password bad? Invalid bind user? Invalid bind password? User not found? I am sure you will see something useful. Make sure you have 390695 set under EA tab for external authentication rpc socket also cross reference blank password is checked . From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Wednesday, April 10, 2013 7:12 PM T _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Thanks and Regards, Karthick S _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
