Hi Sandra, Try removing the "@@:" part of the Run Process. If it is a filter or escalation performing the action you should not need it. Typically, the @@ notation is used from an active link to signify to run on the server. Filters and escalations do run on the server.
Hope this helps. Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Friday, May 24, 2013 4:07 PM To: arslist@ARSLIST.ORG Subject: Application-Delete-Entry ** Windows Server 2008R2 ARS/ITSM 8.1 Oracle 11g Our system is using ARDBC to bring in Active Directory data for our CTM:People records. The AD data is copied to a staging form then a series of escalations normalize the data before it is pushed to CTM:People. All works great with one exception - the escalation to delete the staging records after the data push. The delete escalation worked great in Test but does not work in production. ARERROR.log entry: Fri May 24 13:32:24 2013 390603 : Failure while trying to run the filter/escalation process (ARERR 24) Fri May 24 13:32:24 2013 $PROCESS$ @@: Application-Delete-Entry "CRM:PeopleStagingForm" 000000000063348 The If Action Run Process Command Line is: $ PROCESS$ @@: Application-Delete-Entry "CTM:PeopleStagingForm" $Person ID$ Any ideas? Thank you, Sandra Hennigan Remedy Developer _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
