Technically, we would need more information....there are 3 possibilities here:
If the "Action" is a pure "Run Process" then use: Application-Delete-Entry "CTM:PeopleStagingForm" $Person ID$ If the action is a 'Set Fields' within a filter or escalation use: $PROCESS$ Application-Delete-Entry "CRM:PeopleStagingForm" $Person ID$ AND If the action is from an Active Link to delete on the server use: $PROCESS$ @@: Application-Delete-Entry "CRM:PeopleStagingForm" $Person ID$ Again....hope this helps.... Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, May 24, 2013 5:40 PM To: arslist@ARSLIST.ORG Subject: Re: Application-Delete-Entry ** Ryan is on the mark there.. But I'm curious how it worked on dev.. Did you move the workflow using standard migration methods or did you manually recreate it where you must have missed the not needing the @@ part? Joe ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan Sent: Friday, May 24, 2013 4:31 PM To: arslist@ARSLIST.ORG Subject: Re: Application-Delete-Entry Hi Sandra, Try removing the "@@:" part of the Run Process. If it is a filter or escalation performing the action you should not need it. Typically, the @@ notation is used from an active link to signify to run on the server. Filters and escalations do run on the server. Hope this helps. Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Friday, May 24, 2013 4:07 PM To: arslist@ARSLIST.ORG Subject: Application-Delete-Entry ** Windows Server 2008R2 ARS/ITSM 8.1 Oracle 11g Our system is using ARDBC to bring in Active Directory data for our CTM:People records. The AD data is copied to a staging form then a series of escalations normalize the data before it is pushed to CTM:People. All works great with one exception - the escalation to delete the staging records after the data push. The delete escalation worked great in Test but does not work in production. ARERROR.log entry: Fri May 24 13:32:24 2013 390603 : Failure while trying to run the filter/escalation process (ARERR 24) Fri May 24 13:32:24 2013 $PROCESS$ @@: Application-Delete-Entry "CRM:PeopleStagingForm" 000000000063348 The If Action Run Process Command Line is: $ PROCESS$ @@: Application-Delete-Entry "CTM:PeopleStagingForm" $Person ID$ Any ideas? Thank you, Sandra Hennigan Remedy Developer _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
