Hi Robin,
As per your requirement, I would suggest remedy Web Services.
Case Study -
1. When user will hit enter on field, push entry record in one of the
custom form lets say "A"
2. Write consume third party web service (Telecordia Granite/Oracle) on
form "A" with the help of filter.
3. As Web service consume result - you can create single or multiple
records in second staging form say "B"
Please refer BMC Third Party Integration Guide for more details.
4. Create table field on form which will visible to end user i.e where end
user hit enter.
5. Point table field to Form "B" and refresh it using same workflow.
This is very convinient way in such requirement as stated above.
I hope this will help you.
Thanks
Kiran Patil
On Thu, Jul 4, 2013 at 2:04 PM, Robin Mathew <robi...@rediffmail.com> wrote:
> Hi,
>
> Requirement
>
> When user enters a value in a field in Remedy form and press Enter,pull
> matching records from an external system and display them in a table field.
>
> External System:Telecordia Granite/Oracle
>
> Additional information
>
> 1.The matching records can be many records(50-100)
>
> 2.Direct interaction with external system database is not supported.
>
> 3.Not required to store returned matching records in Remedy system.
>
> Proposed solution
>
> I proposed view form based solution,but the external team is not
> supporting it.
>
> Please help me if you know any other solution for this requirement.Thanks.
>
> Regards
> Robin
>
>
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*Regards*
*
**Kiran Patil*
*Cognizant Technology Solutions*
*Pune, India*
*Mob No: +91 989 037 7125
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