To answer the question about new log files, yes. Max-Log-History
https://docs.bmc.com/docs/display/public/ars81/ar.cfg+or+ar.conf+options+E-M https://communities.bmc.com/docs/DOC-20894 Jason On Wed, Jul 24, 2013 at 11:55 AM, Pargeter, Christie :CO IS < cparg...@lhs.org> wrote: > ** > > I have found that the CHG:WorkLog record seems to be getting deleted at > ~12:05 am. We have maybe 2 people on at that time of the night.**** > > ** ** > > Also, is there a way to have the log files generate a new one when they > get to be a certain size? (e.g., arfilter.log, arfilter1.log, > arfilter2.log, …) The reason I ask this is that I turned on the logging > about 7:40 am yesterday and it stopped logging at like 9:38 am and the file > was over 2 gbs in size. So, I didn’t get anything I was looking for.**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W > *Sent:* Tuesday, July 23, 2013 7:17 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Attachments Vanishing**** > > ** ** > > ** **** > > Leaving the logging on really depends on your system. On our Linux > servers we see no performance changes with having the Logs turned on full > time**** > > ** ** > > Fred**** > > ** ** > > *From:* Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Pargeter, Christie :CO IS > *Sent:* Tuesday, July 23, 2013 9:15 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Attachments Vanishing**** > > ** ** > > ** **** > > Do you see a performance hit for having the logging turned on? Also, is > there another site with more info about the Log Parsing & Management > session. I can’t get funding for WWRUG.**** > > ** ** > > *From:* Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller > *Sent:* Monday, July 22, 2013 4:37 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Attachments Vanishing**** > > ** ** > > ** Do you have server side logging turned on? If you have > Filter/SQL/Escalation logging turned on you should be able to search for > the INSERT/DELETE to the B table and see who did it and if you are really > lucky the workflow that did it. One you know who and when you can > hopefully identify a user procedure that is being done (or not done) or > system oddity that is doing it.**** > > ** ** > > In the last 8 months or so I have become a fan of leaving server side > logging on full time. I have been able to track down so many odd things by > logging API/SQL/Filter/Escalations to one ~2 GB log file.**** > > ** ** > > PLUG: I have seen a preview of the tools that will be demonstrated in the > "Log Parsing and Management" session at WWRUG13 ( > http://wwrug13.com/breakouts.html) and these are amazing for making that > 2 GB log file something manageable and useful in a hurry.**** > > ** ** > > Jason**** > > ** ** > > On Mon, Jul 22, 2013 at 1:17 PM, Pargeter, Christie :CO IS < > cparg...@lhs.org> wrote:**** > > ** **** > > This has nothing to do with Tasks. This is all around the attachments on > the parent Change’s Work Info tab. Our Help Desk is building these Changes > with a template then go in and add a Work Info with an attachment (Summary > is just “notes & CRQ” then attach the document). Then they select Next > Stage & Save to the db (all of this is at the Mode = Create). **** > > **** > > Then we hear that the attachment either never arrives to the other team or > it “vanishes” after a “couple of days”.**** > > **** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Pargeter, Christie :CO IS > *Sent:* Monday, July 22, 2013 11:16 AM**** > > > *To:* arslist@ARSLIST.ORG > *Subject:* Attachments Vanishing**** > > **** > > ** **** > > Has anyone had this with 7.6.4? We are getting reports of a ton of Change > tasks “vanishing” from the system. I asked my DBA to turn on logging for > the B tables but I am not seeing anything. We are using the Classic view > of ITSM 7.6.4.**** > > **** > > Thanks**** > > **** > > ARS 7.6.4 SP 4**** > > ITSM 7.6.4 SP 4**** > > RKM 7.6.4 SP 4**** > > SLM 7.6.4 SP 1**** > > Window 2008 – 64 Bit**** > > MS SQ 2005**** > > IIS/Tomcat**** > > MidTier 7.6.4 SP 4**** > > ** ** > > ** ** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
