I currently only have two AIFs in production right now out of less than 50 types of requests (we're still pushing our I.T. management on the importance of user self-service.) The most recent one I probably could have done more easily by customizing the Assignment Engine in retrospect. The requirement I couldn't meet was a custom type of assignment rule which should have been included out of the box, the ability to assign to different support groups based on Location Company. Still, since I got my start purely doing ARS development I can't help but feel a sense of nostalgia for the days prior to working on ITSM so despite it taking longer, it ends up being fun enough that I don't mind.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Monday, July 29, 2013 6:42 AM To: arslist@ARSLIST.ORG Subject: Re: SRM Question Conditions ** Shawn, You're right. To me, AIF is always the answer at the end when "out of the box" SRM solutions have been exhausted. Personally, I like to always save that as a last resort or when the complexity of the service demands it. I've found when I do that, it really forces someone to get creative with SRM and the "standard" functionality. Sent from my iPhone On Jul 29, 2013, at 7:36 AM, "Pierson, Shawn" <shawn.pier...@energytransfer.com<mailto:shawn.pier...@energytransfer.com>> wrote: ** It may be overkill, but I haven't seen anyone suggest an AIF (Advanced Interface Form.) Since that is actual development, you can basically do whatever you want with it, and it will definitely allow you to have multiple levels of conditions and such. The catch is that you're doing development so it's not as fast, but where building a basic service request form should take you 30 minutes the AIF may take you half of a day instead, assuming you are familiar with ARS development. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vyom Labs Support Sent: Monday, July 29, 2013 5:36 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: SRM Question Conditions ** Hi Dinesh, If question is a radio buttons/check boxes or menu,we can add conditions to question. For 1st level question, if there are 3 options in Radio button/check box or menu,we can add three conditions.But we can't add condition within one conditional question i.e we cannot add condition on next level of the question. I found that only one level of conditional question is supported. -- Regards, Preeti Karna Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training || Web Site: www.vyomlabs.com<http://www.vyomlabs.com> Follow Vyom Labs http://twitter.com/#!/vyomlabs<http://twitter.com/#%21/vyomlabs> || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dinesh Kumar Sent: Sunday, July 28, 2013 11:42 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: SRM Question Conditions ** Hello All, How we can configure more than 2 condition in question SR question and mapping. Remedy Version : 7.6.04 SP1 Regards, Dinesh kumar. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
