Thanks for the reply Joe. We have a custom utility that the users can use to self-register when they go to our portal for the first time. Like you describe, it creates a people and user account with the correct permissions depending on what we have setup for that customer.
The issue is when new users Phone the service desk - our Service Desk will use the create user functionality from the incident form to create a Person profile. It looks like we now need additional workflow so that this also creates a User profile with the correct permissions so that a Service Request can be created on submission of the incident. My original query was to try to ascertain why Service Requests need a Login ID associated to them and why was a person ID association not used like in Incident/Change. Regards Tony _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
