You get two instances with Servicenow so you can tweak one while running the other
Kind regards. Stephen Leith > On 10 Mar 2014, at 19:36, "Richter, Howard (CEI - Atlanta)" > <howard.rich...@coxinc.com> wrote: > > ** > I know we are talking about Remedy vs ServiceNow, what about other large apps > like PeopleSoft or SAP. > > Not one to defend the BMC upgrade process, but as we know customization or > integrations always throw a wrench in to any upgrade. > > I do wonder how the zero downtime upgrade works with customizations or > integrations that might need to be tuned. > > Just saying….. > > hbr > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg > Sent: Monday, March 10, 2014 3:27 PM > To: arslist@ARSLIST.ORG > Subject: Re: [arslist] BMC should have made upgrades easier - Customers > loosing interests > > ** > A debate would be good. > > But I doubt you could you find anybody to defend the BMC approach. > > Debate is now done. > > > -John > > > > > > On Mon, Mar 10, 2014 at 2:24 PM, James Smith <bmcremedyarslis...@gmail.com> > wrote: > Hi List, > > BMC made the upgrade process so complex that customer are scared to upgrade > to new versions. Upgrade is eating almost a year to move to 8.1 with data > migrations and all integrations. > > In the past we used to upgrade on the existing server only which was easy but > there was a risk in loosing a customization. But that was easy process and we > need not had to bother about data migrations here. In upgrade data migration > is something like a challenging thing. > > I understand BMC made this change to preserve customizations and introduced > the concept of overlays but still its not convencing the customers. > > Customers are not bothered about any customization and preservation as they > have assigned a team to handle that. Only thing they care about is time, > money and data. > > This is one of the main reason some of my company clients moved to Service > Now as they are offering zero down time upgrades with no risk of loosing > customization. > > There must be a debate on this, Remedy or ServiceNow. > > Regards > JS > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > > -- > John Sundberg > > Kinetic Data, Inc. > "Your Business. Your Process." > > 651-556-0930 I john.sundb...@kineticdata.com > www.kineticdata.com I community.kineticdata.com > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > Click here to report this email as spam. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
