If it were easy to do, people like us wouldn't have jobs. You have to keep in mind that with Service Now your customizations are done with Java, not a nice GUI like ARS. When Service Now promises you a Zero Down Time migration we all know that there is still the long implementation path to work through where they are re-coding and migrating your custom workflow. While they tell you that they will be done in a short time period, it may not be as quick as you'd like. You may expect to have the newest version in 3 months, but with your customizations in play, it would be 9 months. Yes, you might be down for a shorter period of time, but you will have to wait a long time until their developers finish the work of upgrading your site. You lose control over the process as well since SNOW is doing the work on their end and I am sure you will have to wait in line. If you end up hiring Developers and admins to do the work what's the point of having a SAAS?
I bet Doug could provide some statistics about companies that have jumped ship and are coming back to Remedy after finding out that they were SNOW Blinded by marketing. I bet that if you look on the Service Now web page and look at those companies that they have on their page as users, a lot of those have switched back. You get what you paid for. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of James Smith Sent: Monday, March 10, 2014 2:24 PM To: arslist@ARSLIST.ORG Subject: BMC should have made upgrades easier - Customers loosing interests Hi List, BMC made the upgrade process so complex that customer are scared to upgrade to new versions. Upgrade is eating almost a year to move to 8.1 with data migrations and all integrations. In the past we used to upgrade on the existing server only which was easy but there was a risk in loosing a customization. But that was easy process and we need not had to bother about data migrations here. In upgrade data migration is something like a challenging thing. I understand BMC made this change to preserve customizations and introduced the concept of overlays but still its not convencing the customers. Customers are not bothered about any customization and preservation as they have assigned a team to handle that. Only thing they care about is time, money and data. This is one of the main reason some of my company clients moved to Service Now as they are offering zero down time upgrades with no risk of loosing customization. There must be a debate on this, Remedy or ServiceNow. Regards JS _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
