Howard,

That a good question but I too do not have answer for that. I should have asked 
my customers about that. Maybe they are using some different techniques which 
is not publicly shared. God knows...

I am a core remedy resource and am very much concerned about it. I do not want 
my customers to loose to service now.

Just wanted to bring this to List that I am facing this situation. 

I hope BMC is planning something big in next release.

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