If you want the benefits of BMC and zero time upgrades I would suggest looking into BMC Remedyforce. This is BMC's true cloud ITSM which is upgraded 3 times a year and built on the Salesforce Platform.
Chris Grassi -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of James Smith Sent: Monday, March 10, 2014 8:31 PM To: arslist@ARSLIST.ORG Subject: Re: BMC should have made upgrades easier - Customers loosing interests I have seen the service now UI, they have everything on singe UI say user access, import and export, workflow development. UI is mot attractive and its very clumsy. Its very though for the non programmers to develop workflows or do customizations as at some point you need to know java scripting. In remedy, customizations and integrations are very simple. You have a great tool (Developer Studio) to do all customizations which is pretty cool and I like it. But as I said customers dnt see this. As per the last two posts from shown and jejus, it seems that upgrades are failing due to lack of knowlege of the person doing things. I am eager to hear the stories of client who moved from SNow to Remedy. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
