Try to blow away any rows that these users have in the AR System Search Preference form. I’ve seen this happen before when users would get new browsers or we would upgrade our mid-tiers. You might also want to set them up to run in compatibility mode in IE to version 9, or use another browser But, try out the search preferences first.
Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Friday, October 31, 2014 5:01 AM To: arslist@ARSLIST.ORG Subject: OLD Midtier and New technology.... ** I'm hoping that there are some folks experiencing this. I've got a pretty old (and soon to be retired) ARS installation. ARS 6.3, Midtier 6.3, ITSM 6.3. The midtier is running on a Solaris box using Apache and New Atlanta. Recently, my organization decided that the bleeding edge of techcnology was a good place to go. So, as part of a refresh, they dropped Brand New Windows 8.1 machines on everyones desk. YAY! These machines are all using IE 11. Now, I have a small subset of users (at least the ones I know about) who are having a hell of a time with this setup. They are unable to log into our Remedy installation via IE. When they do, they get the following error: Caught excepetion undefined: undefined - TypeError: Object doesn't support property or method 'getAttribute'...AT: undefined A few of these people have been able to get by this error by clearing the cache, taking the site out of and then back into compatability mode. But with most, no amount of cajoling will get the site to run. My org is experimenting with putting Firefox out there, I'm hopeful that this will resolve the issue, but until then I'm stuck. Has anyone ran up against this issue? Were you able to get around it? Do you hate Win 8.1 as much as I do? Thanks in advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: "Where the Answers Are" and have been for 20 years_ Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
