Try putting their IE11 into compatability mode
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: November 3, 2014 7:28 AM To: arslist@ARSLIST.ORG Subject: Re: OLD Midtier and New technology.... ** I appreciate everyone's responses. I'm kind of between a rock and a hard place on this one. I can't update the midtier or make any changes to the environment (it's a long sad story). Luckily, I just discovered that we have older versions of IE available to my users via Citrix, so I can direct them to that. Hopefully in the next month or so we will be moving to 7.6.04 (and then I can start the upgrade process to 8.1!). On Fri, Oct 31, 2014 at 11:44 PM, Pat Zandi <remedy...@gmail.com <mailto:remedy...@gmail.com> > wrote: ** It does ??? How may I ask ... Cannot remember that .. Tomcat? Severely exec? We sphere? Is that in compatibility mode too? Sent from my iPhone On Oct 31, 2014, at 8:35 PM, LJ LongWing <lj.longw...@gmail.com <mailto:lj.longw...@gmail.com> > wrote: ** But, it still has problems with ie11 On Oct 31, 2014 5:53 PM, "Pat Zandi" <remedy...@gmail.com <mailto:remedy...@gmail.com> > wrote: ** Actually 7 does work Sent from my iPhone On Oct 31, 2014, at 6:36 PM, Joel Sender <jdsen...@earthlink.net <mailto:jdsen...@earthlink.net> > wrote: ** for a ‘hail mary’, try mid-tier version 7 Joel Joel Sender jdsen...@earthlink.net <mailto:jdsen...@earthlink.net> 310.829.5552 <tel:310.829.5552> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, October 31, 2014 6:07 AM To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> Subject: Re: OLD Midtier and New technology.... ** yea....that's probably not going to work....I just tried adding an 8.1 to a 6.3 server I have here and got ARServer (<server>): ERROR (8203): The server's RPC version is not supported it's just too old....so yea...Firefox may be your only way out of the situation. On Fri, Oct 31, 2014 at 7:01 AM, LJ LongWing <lj.longw...@gmail.com <mailto:lj.longw...@gmail.com> > wrote: you could install Mid-Tier on new hardware without touching the old one at all....just to check to see if it works :) On Fri, Oct 31, 2014 at 6:57 AM, Warren R. Baltimore II <warrenbaltim...@gmail.com <mailto:warrenbaltim...@gmail.com> > wrote: ** I thought about it. But the server is in code freeze due to its advanced years and the fact that we're going to retire it soon. If I screwed it up, i'd be in a world of hurt. On Fri, Oct 31, 2014 at 8:04 AM, LJ LongWing <lj.longw...@gmail.com <mailto:lj.longw...@gmail.com> > wrote: ** This is a long shot, but, have you tried to check out an 8.1 sp2 mid-tier against that remedy server, it might alleviate the problems if you can get it to connect. On Oct 31, 2014 4:01 AM, "Warren R. Baltimore II" <warrenbaltim...@gmail.com <mailto:warrenbaltim...@gmail.com> > wrote: ** I'm hoping that there are some folks experiencing this. I've got a pretty old (and soon to be retired) ARS installation. ARS 6.3, Midtier 6.3, ITSM 6.3. The midtier is running on a Solaris box using Apache and New Atlanta. Recently, my organization decided that the bleeding edge of techcnology was a good place to go. So, as part of a refresh, they dropped Brand New Windows 8.1 machines on everyones desk. YAY! These machines are all using IE 11. Now, I have a small subset of users (at least the ones I know about) who are having a hell of a time with this setup. They are unable to log into our Remedy installation via IE. When they do, they get the following error: Caught excepetion undefined: undefined - TypeError: Object doesn't support property or method 'getAttribute'...AT: undefined A few of these people have been able to get by this error by clearing the cache, taking the site out of and then back into compatability mode. But with most, no amount of cajoling will get the site to run. My org is experimenting with putting Firefox out there, I'm hopeful that this will resolve the issue, but until then I'm stuck. Has anyone ran up against this issue? Were you able to get around it? Do you hate Win 8.1 as much as I do? Thanks in advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 <tel:410-533-5367> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 <tel:410-533-5367> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _____ <http://www.avast.com/> This email is free from viruses and malware because avast! Antivirus <http://www.avast.com/> protection is active. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
