Good points Claire, I was surprised at how many internal inconsistencies I found when I started diving into the ITSM code. Just yesterday I was setting up an ETL to get data into our data warehouse and we failed on one field, it turns out that the developer had set the database name of the field to "Descrition" and that missing letter p makes all the difference. I was frustrated by Product Name and Model actually being the same data in different forms at first, I'm sure there are a lot more easter eggs to be found.
Zee, I would suggest starting with something simple and reading the logs. Turn on all logging then resolve an incident for example. Go through the log to see if you can tease out what actually happened after you clicked the save button. That seems to be as good a starting point as any. -Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Tuesday, November 11, 2014 8:57 AM To: arslist@ARSLIST.ORG Subject: Re: how fast could that be? The scary thing is all those years of experience don't prepare you for the nightmare that is ITSM 7.6.04 (can't say anything about any newer version). Get an application like ARUtilities and plug in a field ID. See how many different ways throughout the application they use the ID with different names and specifications. Sometimes 35 characters, sometimes 60, sometimes a dropdown menu and sometimes a selection list. It is painful! Site, Site Group and Building are the same field! Enjoy! Don't let anyone fool you into thinking it is an easy application. Overlays don't make life any better and sadly, support is catch as catch can. You either get someone really good who can think or you get someone who is strictly reading from their decision trees and scripts. Last night and I got a good one! Thank goodness! -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Zee Remshab Sent: Tuesday, November 11, 2014 8:27 AM To: arslist@ARSLIST.ORG Subject: how fast could that be? dear listers, say you have +15 years in the IT, many years as DBA/sys admin/web admin + several years on BMC Remedy but only ARSystem and haven't opened yet the ITSM objects in the Dev Studio. How long could that take to get the hand on the ITSM modules and be capable of writing basic workflow ? I don't need an precise figure, just some random comments/thought would be very much appreciated. But no jokes please. Very best regards zee remshab _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
