Here's the kicker - I know of only one person (besides myself) who ever took that advice. And maybe because they're pretty easy to build ourselves, and most of us have corporate standard software to do that already.
Rick Cook On Wed, Nov 12, 2014 at 8:32 AM, Jason Miller <jason.mil...@gmail.com> wrote: > ** > So if everybody writes a bug tracking app, why are there so few > (Remedy-based) available on the Net (BMC Communities?) > > On Tue, Nov 11, 2014 at 7:18 AM, John Sundberg < > john.sundb...@kineticdata.com> wrote: > >> ** >> Funny - that is pretty much what I started writing as my first ARS some >> 20 years ago now. >> (After I figured out how to install an XWindows client onto Windows 3.1 >> or Windows 95, TCP/IP (WRQ stack) on my machine, and basic Unix navigation) >> (That’s right — Windows didn’t come with TCP/IP — you had to buy a product >> for that - and then configure Windows to use it) >> (ARS 1.02) >> >> *** I was sort of the WRQ TCP/IP troubleshooter for our company. (I >> learned a ton about networking back then) >> >> >> -John >> >> On Tue, Nov 11, 2014 at 9:08 AM, Rick Cook <remedyr...@gmail.com> wrote: >> >>> ** >>> John is correct about jumping into ITSM code. It contains concepts too >>> advanced for beginners, and even has some old timers scratching their heads >>> and diving into manuals at times. I used to recommend that new Remedy >>> developers start out by writing a bug tracking application. It's easy >>> (should be able to do it in a week), everyone knows basically how one is >>> supposed to look and work, it teaches basic concepts of how AR System code >>> works, and doesn't mess with any existing applications. You might try >>> something similar. >>> >>> Rick Cook >>> >>> On Tue, Nov 11, 2014 at 7:04 AM, John Sundberg < >>> john.sundb...@kineticdata.com> wrote: >>> >>>> ** >>>> I think if you are a smart person … you could write workflow within the >>>> first week (even day). >>>> >>>> However, I don’t think you should write workflow in the first week. >>>> >>>> I would assume you are not a “from scratch” system … but walking into a >>>> “real system”. >>>> >>>> If that is the case — I think it would be 6+ months before you should >>>> be touching the real system. >>>> >>>> These large systems are like big bowls of Jello… you touch it here - >>>> and it wiggles in 100 other places. (And - it is not easy to know where / >>>> what you are affecting.) >>>> >>>> (You have to be a significantly skilled person to understand what is >>>> changeable and what is not, and what is the convention for changes, naming, >>>> etc… — and sadly - it is not until upgrade time that you find you have >>>> been tying a knot that is one m****f*** to figure out) >>>> >>>> >>>> So - yes - you can pick up the hammer and start swinging soon. Problem >>>> is - you are in a fine art gallery and it will be a net negative. >>>> >>>> >>>> -John >>>> >>>> >>>> >>>> >>>> On Tue, Nov 11, 2014 at 8:27 AM, Zee Remshab <6mor...@gmail.com> wrote: >>>> >>>>> dear listers, >>>>> >>>>> say you have +15 years in the IT, many years as DBA/sys admin/web >>>>> admin + several years on BMC Remedy but only ARSystem and haven't opened >>>>> yet the ITSM objects in the Dev Studio. >>>>> How long could that take to get the hand on the ITSM modules and be >>>>> capable of writing basic workflow ? I don't need an precise figure, just >>>>> some random comments/thought would be very much appreciated. But no jokes >>>>> please. >>>>> Very best regards >>>>> zee remshab >>>>> >>>>> >>>>> _______________________________________________________________________________ >>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>>>> "Where the Answers Are, and have been for 20 years" >>>>> >>>> >>>> >>>> >>>> -- >>>> >>>> *John Sundberg* >>>> Kinetic Data, Inc. >>>> "Your Business. Your Process." >>>> >>>> 651-556-0930 I john.sundb...@kineticdata.com >>>> www.kineticdata.com I community.kineticdata.com >>>> >>>> >>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> >> >> -- >> >> *John Sundberg* >> Kinetic Data, Inc. >> "Your Business. Your Process." >> >> 651-556-0930 I john.sundb...@kineticdata.com >> www.kineticdata.com I community.kineticdata.com >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
