You beat me to it Ken, I can just add that is the phone is powered via a PoE switch you can check on the switch for power consumption, maybe the switch is not able to provide enough current.
Thinking about cable length could be an issue also, If you are PoE, make sure you stick to the 300ft (~100m) total cable lenght (from phone patch to patch panel patch). --- Andre Courchesne - Consultant http://www.net-forces.com MSN: [email protected] Skype: VoipForces L'information contenue dans le présent document est la propriété de Andre Courchesne. Et est divulguée en toute confidentialité. Cette information ne doit pas être utilisée, divulguée à d'autres personnes ou reproduite sans le consentement écrit explicite de Andre Courchesne. The information contained in this document is confidential and property of Andre Courchesne. It shall not be used, disclosed to others or reproduced without the express written consent of Andre Courchesne. On 2011-05-03, at 12:09 PM, Ken Brown wrote: > If it's locally powered, try swapping the power adapter with the good one. > The current consumed by the phone varies based what it's doing at time so if > the supply is marginal strange things can happen. > > > Ken > > ----- Original Message ----- > From: Sean Healy [mailto:[email protected]] > Sent: Tuesday, May 03, 2011 12:03 PM > To: [email protected] <[email protected]> > Subject: [on-asterisk] Aastra 57iCT crashes > > Hello, > > I have a client with an Aastra 57iCT phone that crashes when they > attempt to change the settings from the phone. The phone locks up > completely, until the power is reset. > > It also seems to be locking up randomly when the phone is actually in > use. There is a faint click sound from the speaker just before the > phone crashes. > > I wonder if anyone else has experienced this problem. I tried to > contact Aastra support, but I'm frankly getting nowhere with them. A > firmware update, etc. hasn't made any difference. There is no crash log. > > There is another 57iCT phone at the same location, same firmware, not > experiencing any problem. > > I suspect it's a hardware issue; but the phone is 6 months out of > warranty and I hate to tell the client they need to purchase something > new. I generally like Aastra phones, but I don't think they'd be > interested in buying a new unit if they aren't going to last. > > Thoughts, suggestions? > > Cheers, > Sean. > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [email protected] > For additional commands, e-mail: [email protected] > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [email protected] > For additional commands, e-mail: [email protected] >
